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Do you want to know which country has made itself to be the most competitive economy country in Europe? There is a newcomer at the number one position, following up Switzerland and Germany. It is the ...
In retail banking, a bank only has one customer (or two) per account. In the corporate scenario however, there are so many more stakeholders for each account which makes service excellence far more co...
Collaboration is a very powerful mechanism for the success of all kinds of businesses, regardless of the industry they operate in. Making connections and forming mutually beneficial alliances is what ...
The modern business world is fast-paced. Which isn’t inherently bad, it means it’s dynamic and full of opportunities. But speed often leads companies to focus on instruments at the micro-level or simp...
Artificial intelligence has been around for quite a while now, and it’s already made a strong impact on many sectors. It should be no surprise that customer service has been one of the most affected o...
At the end of this month, an army of ghosts, ghouls, witches and goblins will roam the streets in search of candy. As terrifying as these hungry souls may be, a more ghastly monster -- in search of so...
Engaging with the Internet of Things (IoT) and the data generated by it, presents a real opportunity for financial institutions (FIs) to innovate and transform their own products and services. On the ...
Blockchain is all around us. Even though some people claimed that this technology was nothing more than a passing trend when it first arrived to the market, it’s become clear at this point that this i...
Have you quantified the value of personalisation in your business? With decreasing loyalty to one service provider, there is no denying that the topic of personalisation is surfacing to the top of str...
1.1 Introduction This blog will provide an analysis of the $20 million fine imposed on The Options Clearing Corporation, and a critique of the Orders imposed by the United States Securities an...
With all the different implementations of blockchain all around us, it’s easy to see how the technology has a strong potential for the future, and why everyone is paying so much attention to it. Sure...
The Treasury Select Committee have made some observations as a result of their concerns about bank IT failures. It’s an interesting view and one that reflects the way that the industry is already mov...