/wealth management

News and resources on wealth, investment management, robo and advisor markets worldwide.

Discussion
When it comes to offshore call centres, what price is a happy customer? How can AI help?
Caroline Tonkin

Caroline Tonkin

  Thanks Mel. You seem to be right about organisaitons being blind to the problem - a survey by callcentrehelper.com found most senior managers considered Call Centres as a cost and a nuisance, rather than thinking that a good experience for clients is in fact good PR... I agree about WFH, I am greatly looking forward to meeting people in the flesh:   but it is the case (as I found myself when my children were young) that taking time commuting to work means a long absence from young children.   But there is a big difference between planned WFH, and being stuck home schooling during lockdown.   And WFH can be a boon for e.g. eople with disabilities who find it hard negotiating an office environemnt, or indeed managing a commute to an office which may not have facillties to cater for them properly.
When it comes to offshore call centres, what price is a happy customer? How can AI help?
Melvin Haskins

Melvin Haskins

  An excellent article. The call centre experience is one that can make or break a company, and many large organisations are still blind to the problem. On a seperate note, working from home is not a panacea. Japanese people have very small homes and most would find it difficult to permanently work from home. Also in the rest of the world, flat shares and young children are also problems for home workers. Finally, interaction between workers is a neccessary part of achieving goals. Zoom and Skype are not the same.
Top Digital and Fintech Supportive Countries
Hansjörg Leichsenring

Hansjörg Leichsenring

  The USA at place 1 seems to be wishful thinking for me. What about physical checks still alive???
4 Ways to increase savings
Achin Puri

Achin Puri

  Hi Kethraman, Thanks for your response. I understand, technical ways of doing things have changed in 21st Century. The way, our minds work has pretty much remained the same. Spending money in cash will still be perceived very differently by your mind compared to using plastic money.  
Wealth Management Analysis
See all Analysis »
On-Demand Webinar - Embracing Technology for Successful & Sustainable Wealth Management
/event information

On-Demand Webinar - Embracing Technology for Successful & Sustainable Wealth Management

Register to join our webinar with Red Hat to hear industry experts discuss Embracing Technology for Successful & Sustainable Wealth Management

On-Demand Webinar - Unlocking the Value of Data in Wealth Management
/event information

On-Demand Webinar - Unlocking the Value of Data in Wealth Management

This webinar focusses on how wealth managers may seek to address the eternal challenge of collecting and harnessing data on high-net-worth clients, extracting its value and truly transforming their business to a digital integrated model.

Wealth management in the digital age
/white paper

Wealth management in the digital age

How can wealth management firms use digital technology and cloud platforms to transform their businesses?

Elsewhere...