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Latest thinking in respect to Banking Strategy, Digital and Transformation. Harnessing our collective wisdom to make banking better. Ambrish Parmar
According to a recent American Banker article, “The Covid-19 era has given all banks a greater sense of urgency to reduce their overhead costs, and that urgency could jump-start merger discussions. L...
Defining actionable digital transformation Being approached by a candidate who is enthusiastic about working in digital transformation is a common occurrence. My first question is always: “What does d...
The positive noises coming from traditional finance circles are becoming less convincing with each passing week that their stranglehold on the finance world loosens. Not only are the key players at th...
Digital transformation isn’t only about retail banking. Commercial banks also need to transform. Let’s face it, most of the conversation about digital banking transformation is dominated by retail. Pe...
According to Bain Capital Ventures, Banking-as-a-Service (BaaS) is set to become a US$3.6 trillion industry by 2030. There are recent signs of serious BaaS momentum. Leading banks including BBVA and J...
Providing a great experience for customers is no longer an optional investment, it is increasingly the most important competitive advantage a company can have. Customer relationship management is part...
It's natural to take a risk-based approach to data privacy. However, I believe approaching privacy through a benefits-based approach has its own merits. Moreover, by managing customer privacy, there i...
For banking customers, good service now means completing a quick and painless transaction online. The experience of 2020, with branches closed or offering reduced services due to COVID-19 restriction
The onus on traditional enterprises to reinvent and compete with peers is greater than ever. Incumbents across industries are investing to transform their legacy platforms, redesign business processes...
With emerging Fintech services taking the world of finance by storm, it might seem like banks are in for a struggle. If customers grow to expect the same level of agility and innovation from them as f...
There is a dual movement spurring on the adoption of identity security in the financial services sector. Organisations are being ‘pushed’ by the growing threat of cyber-attacks to rethink and reinforc...
In a financial world that’s increasingly open and subject to ever-emerging competition, there’s a compelling case to be made for the importance of “ecosystem” participation and collaboration. This blo...