/artificial intelligence

News and resources on artificial intelligence systems, innovations and initiatives worldwide.

[On-Demand Webinar] A New Era of KYC - Why it’s time to redefine Client OnboardingFinextra Promoted[On-Demand Webinar] A New Era of KYC - Why it’s time to redefine Client Onboarding

Join the Community

Learn, share and discuss the latest banking, payments and fintech innovations with the world’s largest fintech community.

Access unique research, content, and real-time alerts, services – free to registered members.

43,809 Members   23,112 Expert opinions

Join the community Sign in

282Reports  274Webinars

Find out more

/ai

Expert opinions

Mayuri Jain

Mayuri Jain CMO at Science4Data

Unlocking the Power of Enterprise AI for Business Success

In today’s rapidly evolving digital landscape, businesses face an unprecedented wave of change, disruption, and opportunity. Companies across industries are increasingly challenged to not only keep pace with technology but also to harness its potential to drive meaningful growth and competitive advantage. At the forefront of this transformation is...

/ai Artificial Intelligence

Serhii Bondarenko

Serhii Bondarenko Artificial Intelegence at Tickeron

Market Analysis: SPY, QQQ, IWM, DIA Performance and Outlook for 2025

As financial markets navigate a volatile 2025, exchange-traded funds (ETFs) tracking major U.S. indices—SPY (S&P 500 ETF), QQQ (Nasdaq-100 ETF), IWM (Russell 2000 ETF), and DIA (Dow Jones Industrial Average ETF)—remain critical barometers of economic health and investor sentiment. With trade policies, inflation dynamics, and technological adva...

/ai /markets Artificial Intelligence and Financial Services

Naina Rajgopalan

Naina Rajgopalan Content Head at Freo

How E-Commerce Sellers Use Anti-Detect Browsers to Manage Multiple Marketplaces Safely

Given the competitiveness in e-commerce, it is quite common for sellers to operate multiple storefronts on Amazon, eBay, Shopify, but even Etsy. Although this multi-marketing approach can increase sales and market presence, it can also be problematic when it comes to managing accounts, as well as compliance with internal policies of the platform.

/ai /markets

Fernando Henrique Silva

Fernando Henrique Silva SVP Digital Solutions EMEA at CI&T

Why disability inclusion should be fintech’s next frontier

The fintech sector prides itself on disrupting the norms and assumptions that governed the traditional banking sector for decades. Whether it’s digital wallets, AI, or open banking, it’s fair to say that innovation is part of fintech’s DNA. But for a sector that prides itself on its customer-centricity and for being ahead of the curve, there has b...

/ai /inclusion Financial Inclusion

Sanjay Vichare

Sanjay Vichare Solution Architect at TCS

Conversational AI integration with Contact Center platform

ABSTRACT Conversational AI is called Virtual Assistance, which allows free flow communication between user and BOT with help of NLP technology. It evolved over time from simple FAQ to intelligent Virtual Assistance (BOT) with leverage of Gen AI. It focuses on bringing automation towards simple and medium business use cases in Finance Domain and it...

/ai Digital Contact Center Trend

/ai

Research

Impact Study

Why DevSecOps is key to navigating innovation and compliance

Explore how DevSecOps enable organisations to navigate economic uncertainties while treating innovation and compliance as complementary forces rather than competing priorities. A balancing act is underway within the financial services industry. Driven by client demand and fintech competition, institutions are increasingly obliged to innovate, while at the same time, ensure every step forward is secure and compliant. Often, it feels as though these two goals sit on either side of a seesaw – when one goes up, the other must go down. Many such challenges are born from the software delivery process, where countless organisations are struggling to source the expertise and capabilities necessary to deliver secure and compliant applications, at speed.  Much of the conflict stems from fragmented DevSecOps (a software development practice that integrates security throughout the development lifecycle) strategies which are built upon outdated infrastructure. Indeed, many financial institutions (FIs) today operate with disjointed security and development workflows – sometimes patching together between five to 10 separate tools that were implemented incrementally over time. While this approach worked five years ago, better options exist today. A simplified stack is conducive to both innovation and compliance – without either being compromised.  This Finextra impact study, produced in association with GitLab, explores:  How the evolution to a unified software delivery platform can deliver on both innovation and compliance;  reduce the risk of security incidents;  supercharge operational efficiencies;  amplify business agility and scalability;  and even support talent acquisition. 

74 downloads

Survey

Navigating the Nordic financial landscape: 2025 challenges and priorities

As the Nordic financial sector faces new hurdles and opportunities, a variety of issues are front and centre for financial institutions, technology providers, and fintechs.  Our latest survey of 150 responses reveals how Nordic institutions across Denmark, Finland, Iceland, Norway, and Sweden are navigating the current landscape and their strategic priorities for 2025. Providing valuable insights into areas such as the Digital Operational Resilience Act (DORA), Verification of Payee (VoP), AI’s growing role in financial services, perspectives on central bank digital currency (CBDC) and stablecoin, and evolving payment trends such as Account-to-Account (A2A) and instant payments.  Analysis of our survey responses provides a comprehensive overview on how Nordic institutions are navigating transformation shaped by innovation, regulation, and evolving customer expectations, with progress and priorities varying by country.  We explore regional specific views towards:  Key priorities for 2025  Readiness for Verification of Payee (VoP)  Strategic AI integration for real impact  The rise of A2A, instant, and mobile payments  Attitudes towards central bank digital currencies (CBDCs) and stablecoin  The impact of DORA 

210 downloads

Event Report

Using modern technology platforms to create an AI-driven bank

In the rapidly advancing banking sector, integrating Artificial Intelligence (AI) has become less of a choice and more of a crucial stepping stone. The industry is facing a turning point in the adoption of AI where organisations either embrace the opportunities in front of them or risk falling behind.  The rise of artificial intelligence (AI) has ushered in a new era of digital transformation. In banking operations, the integration of AI presents an opportunity for significant growth. However, this integration is not without its challenges. Banks are dealing with more data than ever before, and managing this information effectively is a crucial hurdle to overcome. From ensuring data accuracy and relevance to adhering to privacy regulations, these challenges require careful consideration.  The decision to incorporate AI should be a strategic one, aimed at addressing specific business challenges and not just a nod to the latest trend. Identifying growth-inhibiting challenges and evaluating the viability of AI as a solution is a practical and cost-effective approach.  This report highlights the key takeaways of a Finextra webinar, hosted in association with Red Hat, by a panel of industry experts. Discover:  Overcoming barriers in integrating AI into banking systems;  AI integration: A strategic approach; and  Effective utilisation of AI in business operations and risk mitigation.   

422 downloads

/ai

FinextraTV

Why It's So Important To Approach Technology Development Differently

While speaking with FinextraTV at the Communify Fincentric Experience 2025, Will Bailey, President of International Sales, Communify Fincentric explained the way technology is developing. From Deterministic AI to blockchain, Bailey discusses how best to leverage these technologies and the most effective approach to early adoption.

/ai

Long reads

Madhvi Sonia

Madhvi Sonia Head of Content at Finextra

From human-in-the-loop to human-on-the-loop: How AI agents are redefining finance

At Nacha’s Smarter Faster Payments 2025 conference in New Orleans, industry leaders from BNY and PayPal offered insights into how financial services are leveraging AI. One of the most striking shifts discussed was the move from human-in-the-loop systems, where humans are directly involved in decision-making, to human-on-the-loop models. In this new...

Scott Hamilton

Scott Hamilton Contributing Editor at Finextra Research

How FIs and fintechs will use AI, fresh funding, and partnerships to grow in 2025

Finextra reviewed recent financial institution surveys and expert industry commentaries to zero in on the current and near-future realities of AI in banking and fintech circles. Is generative AI technology proving its promoters’ promises or fulfilling its heavily hyped potential in the financial services world? We also wanted to explore experts’ a...

Chris Holmes

Chris Holmes Peer at House of Lords

UK government delays AI Bill, but now is the time to regulate unchecked AI

Despite the welcome publication of the Government’s AI Opportunities Action Plan last month, the latest rumours around Westminster are that Ministers have delayed plans for an AI Bill as the UK government seeks to align itself with the U.S. administration on the technology. There is, self-evidently, a more than pressing need for cross-sector, AI-s...