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Blogs
Ron Cogburn

What if...

"What if everything is an illusion and nothing exists? In that case, I definitely overpaid for my carpet." Woody Allen What if, during your next hotel stay, a digital kiosk used facial re...

11 Jul 2019
Bigger than Technology
Freddie McMahon

Regulation Chatbots: Knowledge First, Data Second

Data is the enabler for any digital strategy. Organizations need timely and accurate data from human interactions. This is an imperative for sensing early and responding quickly to ever changing circu...

11 Jul 2019
Banking Strategy, Digital and Transformation
Barbara Matthews

G20 Pivots Towards AI and the Digital Economy

At last weekend's G20 summit, global leaders focused on the digital economy and artificial intelligence. Their policy priorities seek to accelerate the penetration of these technologies into the glob...

02 Jul 2019
Fintech
Michael Lynch

Artificial intelligence - A multidimensional technology that can mitigate risk and increase revenue

Within organizations, fraud professionals and those responsible for revenue growth have been working against each other for decades. You can stop fraud almost completely of course, by making it nearly...

25 Jun 2019
Banking Strategy, Digital and Transformation
Tim Deeson

Challenger Banks Must Lead with Chatbot Innovation

Too often organisations have used automation technologies such as chatbots as a ‘first line of defence’ against their customers, when actually there is often more valuable opportunity to create new an...

24 Jun 2019
Customer Service 2015-2019-2025
Gary Williams

Taming the Wolves of Wall Street: voice recognition is the next frontier of compliance

Remember the rogue mastermind of Leonardo di Caprio’s character in Martin Scorsese’s Wolf of Wall Street? Based on the real life story of Jordan Belfort, the movie showcases one compliance breach afte...

21 Jun 2019
Banking Strategy, Digital and Transformation
Justin Lyon

Are we hard-wired to herd?

A 2017 report by Investment Technology Group projected that electronic equity execution in the US and Europe would grow to around 57% and 55% respectively in 2019, up from 48% and 50% in 2015. But as ...

17 Jun 2019
Financial Risk Management
Amy T

Can Bots Increase Sales of Your eCommerce?

Artificial Intelligence is on the rise on social media, for websites and eCommerce. But is it the right implementation for webshops or just a waste of time and money? There are many ways to improve th...

14 Jun 2019
Whatever...
Tom Blacksell

Technology key to stop consumers leaving before the checkout

We continue to live through a period of significant economic and political uncertainty and that is putting extra pressure on organisations to make more efficient and effective decisions. Acquiring a m...

11 Jun 2019
Innovation in Financial Services
Ron Cogburn

Where to Automate Your Business To Drive The Most Innovation

"In this world there is always danger for those who are afraid of it." George Bernard Shaw This article is a reprint from my recent article for the Forbes Technology Council Innovation i...

10 Jun 2019
Innovation in Financial Services
Keith Stonell

White List - Is your glass half full?

Fraud is an ongoing headache for the insurance industry. The Association of British Insurers reported that the industry detected 113,000 dishonest insurance claims in 2017, equating to a value of £1....

10 Jun 2019
Fintech
Gregg Early

The 4 Key Questions to Ask When Thinking About Voice

Its seems that the hot topic in financial circles these days is artificial intelligence (AI), specifically voice-based apps. Some of this is driven by the fact that Google and Amazon are leading the c...

06 Jun 2019
Fintech