/cloud

News and resources on cloud strategy, selection, build, migration and operation for banks and fintechs.

Discussion
Banks are improving application security, so what’s next?
Kumar Yamjala

Kumar Yamjala

  An eye opener pertaining to improving application security in the banking industry. It is imperative to provide control through embedding security into developer workstreams. A nice write up on nurturing improved app security practices through DevSecOps. I’ve come across some interesting blogs pertaining to the BFSI sector, this will certainly be helpful to other readers.
When it comes to offshore call centres, what price is a happy customer? How can AI help?
Caroline Tonkin

Caroline Tonkin

  Thanks Mel. You seem to be right about organisaitons being blind to the problem - a survey by callcentrehelper.com found most senior managers considered Call Centres as a cost and a nuisance, rather than thinking that a good experience for clients is in fact good PR... I agree about WFH, I am greatly looking forward to meeting people in the flesh:   but it is the case (as I found myself when my children were young) that taking time commuting to work means a long absence from young children.   But there is a big difference between planned WFH, and being stuck home schooling during lockdown.   And WFH can be a boon for e.g. eople with disabilities who find it hard negotiating an office environemnt, or indeed managing a commute to an office which may not have facillties to cater for them properly.
When it comes to offshore call centres, what price is a happy customer? How can AI help?
Melvin Haskins

Melvin Haskins

  An excellent article. The call centre experience is one that can make or break a company, and many large organisations are still blind to the problem. On a seperate note, working from home is not a panacea. Japanese people have very small homes and most would find it difficult to permanently work from home. Also in the rest of the world, flat shares and young children are also problems for home workers. Finally, interaction between workers is a neccessary part of achieving goals. Zoom and Skype are not the same.
The role of AI in building resilience & managing business disruption in 2021
Rajan Chadha

Rajan Chadha

  No connectivity- No Fintech- No resilience-No AI - No Digital Banking or Financial Services or Open Banking What If there is a solution that is immune to the above with considerably less emission, therefore climate friendly; this got to be a real disruptive solution.
Cloud Analysis
See all Analysis »
How banks can benefit from digital corporate customer onboarding
/event information

How banks can benefit from digital corporate customer onboarding

Register for our latest webinar with CoCoNet on Thursday, 29 April 2021 at 15:00 UK time as industry experts discuss the challenges and opportunities of the digitalisation of corporate customer onboarding processes.

Digital Identity Verification: Reducing Friction in Online Account Opening
/event information

Digital Identity Verification: Reducing Friction in Online Account Opening

A tipping point has been reached whereby financial institutions need to solve their digital account opening processes for good.

On-Demand Webinar - Enriching financial services by building fertile banking ecosystems
/event information

On-Demand Webinar - Enriching financial services by building fertile banking ecosystems

With the emergence of new instant payment systems and payment initiatives we see new ecosystems emerging, and as a result, both traditional financial institutions and non-financial firms are being pressed to consider their place in this new environment.