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News and resources on retail banking, consumer finance and reinventing customer experience in finance.

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Expert opinions

Nick Green

Nick Green Director at Purple Patch Broking Ltd

When's the best time to renegotiate your credit bureau contract?

When is the best time to renegotiate a credit bureau contract? With costs, data quality, and your organisation's changing needs on the line, the timing of renegotiation can make all the difference in maximising contract value and ensuring your contract stays aligned with your business goals. Acting too late can leave you stuck overpaying or ope

/regulation /retail Banking

Kathy Stares

Kathy Stares EVP North America at Provenir

Embracing the Soon-to-Be $228 Billion Embedded Finance Revenue Opportunity

Companies across various sectors, from travel to retail and everything in between, are recognizing the value of embedded finance by creating super-apps or platforms that incorporate a variety of types of services (including financial) to enhance customer loyalty and create new revenue streams. Embedded finance is transforming financial services ac...

/payments /retail

Yuriy Gnatyuk

Yuriy Gnatyuk COO at Kindgeek

Navigating LLM-powered app development in 2024

With its rapid growth taking off in late 2022, the field of AI has been flourishing ever since. And the disruption is definitely far from slowing down: 75% of companies expect artificial intelligence to yield significant or disruptive change in their respective industries in years ahead according to McKinsey. Being a huge productivity driver, Ge

/ai /retail Artificial Intelligence and Financial Services

Alex Kreger

Alex Kreger Founder & CEO at UXDA

How Financial Brands Lose Their Identity in the Digital Age

The digital transformation in banking—once hailed as the panacea for accessibility, efficiency, and growth—has inadvertently plunged many into a sea of sameness. The widespread adoption of templated designs and standardized user interfaces has led to a relentless pursuit of functionality over individuality. This shift has cost financial institutio...

/retail /identity Innovation in Financial Services

Kathiravan Rajendran

Kathiravan Rajendran Associate Director of Marketing Operations at Macro Global

Strategy that Banks should consider in 2025 to outpace fintechs and MTOs in Cross Border Payments

Banks currently hold approximately 25% of the global international remittance market, compared to fintechs and MTOs, which have grown rapidly to command the remaining share. Traditional Money Transfer Operators (MTOs) such as Western Union hold about 15%, while digital-first fintechs like Wise and Revolut are gaining ground, claiming approximately...

/payments /retail Banking Strategy, Digital and Transformation

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Research

Impact Study

Catering to a new generation though unified card programmes

How Gen Z is changing the payments landscape, why operational costs are soaring, and how a unified card programme can help financial institutions to unlock a competitive advantage and drive growth. Globalisation continues to shape the market as money moves between banks, businesses and even countries quicker and in higher numbers than ever before. Both debit and credit cards remain vital in today’s payment experience but changing consumer demands and the surging popularity of neobanks leave traditional banks fighting for top-of-wallet status.  On one hand, traditional banks are battling surging operational costs. From a functionality point of view, the world is getting smaller. Today, there is not much perceived difference to the consumer between debit cards, credit cards, and prepaid cards. Yet behind the scenes, many banks run each of these products in different platforms and set-ups, each racking up its own costs.  Add to this mix services like personal loans/buy now, pay later (BNPL) schemes and increasing regulatory demands, you have created the perfect storm: Having to bolt on a new, disparate system every time the services are extended – which costs time, money, and adds high regulatory burden.  On the other hand, the consumer expectations of a new generations are shaping the market. Gen Z’s preference for digital, seamless payment methods is changing the financial landscape and traditional banks need to adapt their service offerings in order to match these new demands.  This impact study, produced in association with FIS, explores:  Increasing cost pressures: Why operational costs are soaring  How a new generation is shaping the payments landscape  Tackling change: The benefits of a unified card programme  Case studies: A practical approach to change    Watch the on-demand Finextra webinar with FIS - Unifying card programmes: The cost-reduction imperative  

51 downloads

Future of Report

The Future of Payments 2025 – Digital, Instant, Profitable?

A Sibos Special Edition The global payments landscape is in a period of rapid transition, with technologies and regulations making a serious impact. Yet looking to the future of the payments industry, how can we ensure that it is digital, instant, and profitable? While consumer behaviours continue to evolve in tandem with this. Artificial intelligence (AI), tokenised assets, Central Bank Digital Currencies (CBDC), Blockchain, and even more pioneering technologies are shaking up the payments systems all in their own way. Adding to this atmosphere of flux, is an developing regulatory framework which promises to alter this situation further. Regulators are facing an uphill battle attempting to legislate on emerging technologies while keeping consumers safe, and providing the best outcome for payment service providers (PSPs). As we move towards milestones like open finance and more rapid payments, there is a chance the payment ecosystem could look quite different within the next few years. Under these growing pressures, global payments organisations will need to ensure that they are able to bend and adapt to the circumstance, or risk snapping. Never has it been more important for PSPs to collaborate with each other, and regulators, to ensure the best outcomes. This Sibos 2024 special edition report, was produced with contributions from Accenture, Deloitte, EBA CLEARING, Finastra, FIS Global, Investec, J.P. Morgan, Oesterreichische Nationalbank, PPI AG, Swift, and Wise. It explores: The evolution of instant payments in 2025; The modernisation correspondent banking and cross border payments; Preparing the upcoming EU payments legislation; The key to successful digitalisation; The technology innovations reshaping the payments sector.

934 downloads

Future of Report

The Future of Embedded Finance in Africa 2025

Embedded finance is changing the payment landscape in Africa. The question now is: what will it take for embedded finance to truly scale across Africa? The global embedded finance market is set to grow beyond $228 billion by 2028 according to Juniper Research. As this market matures and consumer confidence in the technology grows, this will likely prove to be a significant chunk of global financial services. In Africa, this emerging trend has the potential to unlock new economic opportunities. As a less mature market, it is not as hindered by legacy payments systems, making it ripe for payment innovation from embedded finance. It has the potential to reshape the continent’s current payments landscape, broaden innovation opportunities, and drive financial inclusion. As a market Africa is very adaptable to different technologies, and embracing of newer, more agile services. A lot of the population to the majority of their banking through their mobile phones, making embedded finance fit seamlessly into financial worlds of the populace. Yet there are many factors which will alter and develop the ability for embedded finance to take hold. This Finextra report, sponsored by Kora, received contributions from Binance, Indelible Inc., Mojaloop Foundation, and Nikulipe. It explores:  Making embedded cross-border payments work in Africa; Unlocking the opportunities of embedded e-commerce in the African market; Embedded finance: Encouraging African financial inclusion; Why personalisation in embedded finance is the next step for African fintech; Regulating Africa to encourage embedded finance innovation.

281 downloads

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FinextraTV

Online Checkout and Payment Security – Balancing Act and Moving Target?

In this FinextraTV interview, Mark Barnett, President Europe, Mastercard and Alexa von Bismarck, President EMEA, Adyen, explain how the payments industry must strike a balance between providing an efficient consumer experience and a secure experience. From Chip and PIN to Tap and Pay to using a device to pay to purchasing online now – where most of the security issues sit – the pair discuss how tokenisation could be a solution for mitigating the moving target of fraud and friction.

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Long reads

Hamish Monk

Hamish Monk Senior Reporter at Finextra

What is customer onboarding in financial services?

Onboarding is the process by which a prospective customer’s information is collected, assessed and verified by a financial institution – before services are extended. The aim is not just to ensure all relevant legal and regulatory requirements are satisfied; it is to avoid customer abandonment along the way. This is both a business and a compli...

Níamh Curran

Níamh Curran Senior Reporter at Finextra

Top 10 Klarna stories for 10 years of Klarna

Last month Klarna celebrated its 10 year anniversary in the UK, with the buy now pay later (BNPL) company preparing to IPO next year. Sebastian Siemiatkowski, Niklas Adalberth and Victor Jacobsson founded the company in 2005 in Stockholm. The company has seen immense success over that time, but it has not been a smooth road. Today Klarna would argu...

Hamish Monk

Hamish Monk Senior Reporter at Finextra

What is core banking?

With modernisation ever at the forefront of financial professionals’ minds, core banking is the buzz phrase that just won’t go away. But what exactly do we mean by core banking? And why does it need updating? In this latest article of Finextra’s explainer series, we’ll dive deep into the history and transformation of core banking. A short history ...