/Retail Banking

Dissecting AI hype and FOMO

While artificial intelligence is transforming several industries, the financial sector has a lot to learn from specific case studies in non-banking areas such as health, travel and retail. To start at the beginning, despite the term AI having been bandied about with a number of different definitions, the actual definition is simple: technology that appears intelligent.

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Using social media to define a better customer banking experience
White paper

Using social media to define a better customer banking experience

Finextra sat down with Keith Moor, CMO, Santander UK to discuss how retail banking in the mobile channel will change within the next two to five years, how the advent of smartphones has created more choice for the consumer in how they interact with their bank and how Santander worked with Facebook to learn what their customers want from banking channels.

The Innovation Game: Escaping Legacy with New Technology
White paper

The Innovation Game: Escaping Legacy with New Technology

Banks need to innovate but are held back by layers of legacy technology which inhibits their ability to adapt and evolve. How can they implement change without risking the stable operation of core systems and services? This report provides the answers to this vital question.

Demistifying distributed ledger technology
Analysis

Demistifying distributed ledger technology

Deutsche Bank interviews leading industry experts at companies such as IBM, ConsenSys, Digital Asset, Hyperledger, uPort and R3 to find out how DLT technology will change our lives.