Customer Service 2015-2019-2025

Founded by Thea Lewis
Group founded 18 Apr 2019
Posts 23
Members 2
Group summary

In the industry of customer service how it will grow nowadays. How was it in past and how it will become in future. Sharing innovative ideas about customer services like call centres, phone answering, business process outsourcing, lead generation, verification service, chat support etc.

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Kartik Swaminathan

Customer Service in Fintech and Digital World

In digital world we live in, FinTech’s offers enhanced convenience, experience, transparency & choice to customers. Customer expects better price, faster processing, better access, service and a p...

20 Sep 2021
Andrew Stevens

Traditional banks must move away from a one-size-fits nobody digital approach

If traditional banks want to continue to be a vital element in their customers’ lives, they must refocus efforts. At present, they are prioritising a one-size-fits-nobody digital approach, that costs ...

09 Jul 2021
Nataraj Sirisilla

SAAS and the Services Conundrum

SAAS is everywhere, every other product vendor irrespective of the domain wants to launch their existing and new products in SAAS mode. All the surveys and the likes of Gartner and Forrester of the wo...

25 May 2021
Steve Morgan

Personalisation – what banks can learn from the telecoms industry

Tailored product offers, timely tips for financial management, curated messages based on a customer’s location – these are all great examples of personalisation. Yet this type of engagement continues ...

10 May 2021
Andrew Stevens

How banks can improve customer communication, as FOI reports banking nuisance calls rise 35%

This week, the results of a Freedom Information Request to the Information Commissioner’s Office revealed that complaints about banking nuisance calls and texts rose by 35% in 2020. This is particular...

07 May 2021
James Mingard

How the finance sector can successfully deliver frictionless customer service

From adopting AI for personalising customer experiences to chatbots responding to customer queries, banks and financial institutions are turning to new technologies to streamline their operations and ...

19 Mar 2021
Steve Morgan

Is hyperautomation in banking truly achievable?

For the second year in a row, hyperautomation has been listed as one of Gartner’s strategic technology trends for the next 12 months. Defined as “the combination of multiple machine learning, package...

17 Mar 2021
Daria Leshchenko

Three things fintech gets wrong about customer support

Fintech products are gaining popularity and pose real competition to traditional banking. According to the 2019 FIS PACE study, 73% of consumer banking interactions are digital. Fintech startups hav

15 Mar 2021
Steve Morgan

Is banks’ focus on mobile to the detriment of omnichannel customer service?

Multiple lockdowns over the last 12 months resulted in mass bank branch closures and the rapid shift to digital payments and financial services. With increased dependency on online channels, it was in...

01 Mar 2021
Andrew Stevens

Don't be a nuisance: What financial organisations can learn from recent ICO crackdown

Last week, the Information Commissioner’s Office announced it has issued fines totalling nearly half a million pounds to four companies making nuisance calls to numbers registered with the Telephone ...

01 Feb 2021

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