Customer Service 2015-2019-2025

Founded by Thea Lewis
Group founded 18 Apr 2019
Posts 8
Members 1
Group summary

In the industry of customer service how it will grow nowadays. How was it in past and how it will become in future. Sharing innovative ideas about customer services like call centres, phone answering, business process outsourcing, lead generation, verification service, chat support etc.

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Anand Subramaniam

Clone Your Best Bankers, Ignite Sales, and Turbocharge Growth

Introduction “A decade on from the global financial crisis, signs that the banking industry has entered the late phase of the economic cycle are clear: growth in volumes and top-line revenues is slowi...

01 Apr 2020
Joris Lochy

The war for direct customer contact - Banks should fight along!

In March of this year, the World Wide Web celebrated its 30th anniversary. In these 30 years, there has been an exponential increase in the number of websites. Today there are over 1.5 billion website...

19 Nov 2019
Andrew Stevens

Communicating change: cost or opportunity?

Not a lot of things seem certain in the UK economy at the moment, but most people seem to agree on the fact that the Bank of England may well raise interest rates in the not-too-distant future. As an...

30 Oct 2019
Steve Morgan

Commercial Banks need to Step up their Game on Client Service

In retail banking, a bank only has one customer (or two) per account. In the corporate scenario however, there are so many more stakeholders for each account which makes service excellence far more co...

30 Oct 2019
Rajkumar Subramanian

AI fueled personalized intelligent routing to drive customer experience transformation

In today’s world, consumers expect everything to be personalized catering to their met and unmet needs. Onus is on the enterprises to figure a way to deliver a personalized experience such as target o...

20 Aug 2019
Tim Deeson

Challenger Banks Must Lead with Chatbot Innovation

Too often organisations have used automation technologies such as chatbots as a ‘first line of defence’ against their customers, when actually there is often more valuable opportunity to create new an...

24 Jun 2019