/identity

News and resources on digital identity, trust, biometrics and Secure Customer Authentication.

Discussion
In Financial Services, can we measure Accuracy of Customer Data with Artificial Intelligence?
Ketharaman Swaminathan

Ketharaman Swaminathan

  There's a long held belief in Finacial (sic) Services industry that borrowers with middle initials are more creditworthy. Has your AI / ML model been used to validate - or invalidate - this belief?
Why onboarding is the key to fintech success
Ketharaman Swaminathan

Ketharaman Swaminathan

  It's not just UK. It's not just Digital Bank. This is a common marketing challenge for virtually all products in almost every geography in the world. The standard response of most product suppliers is "buy me, you'll understand what you've been missing". Sadly it doesn't work because the standard customer response is "tell me one good reason why I should change from my existing product without having to buy the new product". Ergo the "10X better than incumbent" theory in product management. Certainly no Digital Bank app is 10X better than traditional bank app. Besides, there are many other advantages of staying with traditional bank (such as safety of money). Not surprisingly, neobanks have barely made a dent on traditional banks - and I am talking about UK only. In fact, one of them recently reported that its continuing operations is at doubt. It nicely made Covid-19 the fall guy for fundamental flaws in its business model.
Why onboarding is the key to fintech success
Jonathan Jensen

Jonathan Jensen

  It's interesting here in the UK that when consumers actually see how superior the digital bank experience is, they then realise how much they've been missing by using their old bank. I hear that time and again when speaking to people. I use apps from old and new and the difference is significant on every level.
Why onboarding is the key to fintech success
Ketharaman Swaminathan

Ketharaman Swaminathan

  Reluctance to switch banks is down to customers not caring as much for the better digital experience (purportedly) offered by new digital banks as the new digital banks assumed. Which resonates well with what I suggested in my previous comment.
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On-Demand Webinar - How Banks in EMEA Can Thrive Amid Economic Uncertainty
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On-Demand Webinar - How Banks in EMEA Can Thrive Amid Economic Uncertainty

Capitalising on agility to win the digital banking competition.

On-Demand Webinar - How merchants can turn the challenge of SCA into a business boost
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On-Demand Webinar - How merchants can turn the challenge of SCA into a business boost

Implementing Strong Customer Authentication (SCA) has complex challenges for merchants in the UK and across EU countries. What is becoming fast apparent, however, is that this is an important part of the new payments landscape and needs to be tackled intelligently.

On-Demand Webinar - Investing in Customer Digital Onboarding: The Benefits for Banks
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On-Demand Webinar - Investing in Customer Digital Onboarding: The Benefits for Banks

Banks must go beyond authentication and invest in digital onboarding – a continued source of frustration for customers.

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