Steve Morgan

Steve Morgan

Senior Director, Financial Services Europe at Pegasystems
Message Message me Posts: 6 Comments: 0
Bio Steve Morgan is Pega's Industry Lead for Financial Services for EMEA. Career History Steve has a background in both management consultancy and executive roles in the financial services industry. He has led transformation programs at JPMorgan, Barclays, RBS and Deutsche bank, and was COO for mortgages and COO for Retail and Commercial Lending at ANZ bank.

Blogs

Trends in Financial Services

What trends will shake up the Banking Tech sector in 2020?

02 Dec 2019

In the past year, we’ve seen technology play a huge part in shaping the banking industry landscape, from emerging fintechs to new solutions facilitated by Open Banking to the latest AI tools. With such progression happening throughout the sector, we are sure to see more disruptive trends emerge in the new year. So, what can we expect? Challengers ...

Transaction Banking

BANKS ARE UNDER PRESSURE TO REDUCE FRICTION IN CROSS-BORDER PAYMENTS - BUT HOW?

15 Nov 2019

For commercial banks, a nagging issue is how to improve cross border payments. Compared to domestic payments they are more expensive, cumbersome and take longer to carry out. But despite banking technology coming on leaps and bounds, why do they remain such a costly headache? The root cause is down to the disparities between financial regulation a...

Customer Service 2015-2019-2025

Commercial Banks need to Step up their Game on Client Service

30 Oct 2019

In retail banking, a bank only has one customer (or two) per account. In the corporate scenario however, there are so many more stakeholders for each account which makes service excellence far more complex. When customers are international, achieving excellent client service also comes with geographical challenges such as different currencies, lan...

1

Trends in Financial Services

Traditional banks face up up-hill struggle with business customers

28 Oct 2019

A businesses strategic success is often underpinned by the services and reliability of the bank that serves their organisation. Until now, traditional banks have continued to lead the way. In fact, a survey recently conducted by Pega on 340 businesses that use credit and lending services reported that traditional banks would be the first choice f...