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Chancellor Rishi Sunak recently announced that Bank of England and Treasury officials would set up a new task force to review the potential benefits of a UK Central Bank Digital Currency (CBDC) – a s...
At one point on Wednesday, May 19, Bitcoin plunged 30% to near the $30,000 mark (a new low since February) before climbing back 8%. Altcoins suffered even bigger losses. Ethereum price crashed 46% on ...
In September 2020, security developers working closely with Bitcoin made an uncomfortable and public revelation. A couple of years prior in 2018, a bug within Bitcoin’s blockchain was found. If disco
With Making Tax Digital (MTD) now in full swing, HMRC is one of the most digitally advanced tax administrators in the world. But for many small business owners, MTD is new territory and HMRC is a blac...
The nature of the financial services industry is evolving rapidly. Accelerated by the impact of COVID, the digital customer experience has become a key differentiator for banks, particularly as big pl...
As anyone involved in product development will tell you, the push towards instant, more transparent cross-border payments is growing stronger with every day that passes. SWIFT’s ‘Global Payment Initia...
Imagine the perfect customer service scenario – the kind of seamless and flawless interaction that every insurance company dreams of. The employee dealing with the customer would be in the driving sea...
In the UK, the financial services industry employs some 18% of total call centre agents, who handle hundreds of millions of calls each year. The average costs to manage a call are estimated to be betw...
The classical approach of targeting clients on the loan market is to sell the loan product based on communicated parameters. Banks display features of the products as a primary acquisition driver. The...
The EU’s new Sustainable Finance Disclosure Regulation (SFDR) regulations are here, and they signal future change for the rest of the world. The Sustainable Finance Disclosure Regulation, considere...
The surge in digital payments brought on by the pandemic is already well storied. Almost anyone who’s bought something in the last year can attest first-hand to the rise in e-commerce and contactless ...
On the path to global net zero carbon emissions, the finance industry is a key driver while technology is an enabler of sustainability. To make meaningful progress to mitigate climate change, the glob...