User Training I get nervous around really smart people

04 January 2001. I took a flight to Eastern Europe (Poland) for the first time. Little did I imagine it is going to be the first of the many trips I would make time and again to Eastern Europe. I flew...

Collaboration and not disruption, may just be the key!

Sometimes you just can’t get enough of Donald Trump. No matter where you go, Trump it is! In your email, on your Facebook, on LinkedIn, especially by people who confuse LinkedIn with Facebook, on Twit...

Innovation in Financial Services

Big Data Pitfalls: The Amateur Data Scientist

We know of the potential for big data in financial services to detect fraud, to hunt down rogue traders, upsell services – the list is endless. Depending on who you talk to, big data is anything from ...

The 3 T’s of Today’s Consumer Payments : Trust, Technology and Timing

It was my sister’s birthday a few days ago, and I wanted to send her some flowers as a surprise. Since we live in different cities and I have not sent flowers to anyone for ages, I had no clue where

Visibility in Payments

In the world of money transfer, I am always trying to explain to startups what it would take have a better understanding on transactions data points for cross-border transfers, i.e. visibility in paym...

Signed, sealed, delivered: 7 keys to FinTech project management success

Following NextBank Barcelona, Devie Monhan wrote a great piece about how banks are investing in FinTech, part of which jumped out at me: "The FinTech firms are putting more pressure on banks to i...

Have banks finally spotted the digital data carrot?

The rising availability of customer data means customer-centricity should be the top priority of every financial institution today. Faster moving, less regulated industries like retail and digital ser...

Emerging Trend in Prepaid Instruments: Corporate Cash Management

Traditionally banks have run Cash Management as proprietary business with little or negligible participation from other market players. It is one the biggest contributor of Current Account float and h...

Innovation in Financial Services

What keeps a CISO awake? An uncomfortable bed...and my third party supply chain

I’m often asked by my fellow colleagues, 'what keeps me up at night?', to which I currently reply, 'an uncomfortable bed'. For those of you who have ever had significant home renovation, I know you wi...

Separating the buying from the paying

The use of mobile payments by consumers has been rising steadily this decade, with the market size expected to reach $721.4 billion in mobile payment volume by 2017. With this rapid adoption it is nec...

Turn over a new leaf this paper-free day

World Paper free Day (6th November) encourages businesses to reduce the amount of paper they generate. It’s difficult to imagine that in this day and age businesses still rely on hard copy. Yet that ...

Identity and Access Management: Your Playbook for Winning with the C-Suite

The line between sport and business has been blurred for some time now. Sport often borrows analytical elements from corporations and manages their players like professionals, and on the other hand bu...