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Long Reads

Hamish Monk

Hamish Monk Senior Reporter at Finextra

What is natural language processing?

Hamish Monk

Hamish Monk Senior Reporter at Finextra

What is AI bias?

Lynn Housecroft

Lynn Housecroft Professional Support Lawyer at Squire Patton Boggs & SPP member

The quiet revolution of AI in pensions

Hamish Monk

Hamish Monk Senior Reporter at Finextra

What is deep learning?

What does the future hold for financial services across the world?

The Finextra community features visionaries in every area of payments, securities, cash management and trade. Our Sibos channel brings their expert opinions and informed insights to our global members.

FinextraTV

Is Flexibility the Main Driver of Growth for Identity Verification Solutions?

In this interview, Gus Tomlinson, Managing Director, Identity Fraud, GBG sat down with FinextraTV to discuss some of the progress being made when it comes to identity verification. Speaking about an increasingly fragmented landscape, Tomlinson explained how the history of technology has tended to encourage fragmentation, but that now it is important to focus more on finding solution that is designed not just for the industry, but for the end customer in mind. At the heart of all of this, Tomlinson holds flexibility up as being the primary driver of growth.

Papers

Impact Study

Exploring the rise of originate-to-distribute (OTD) models

Opportunities and challenges for banks in the secondary loan trading market  The lending market has markedly evolved in the last couple of decades. One of the most significant aspects has been the shift from originate-to-hold to originate-to-distribute (OTD) models. Whereas historically, lenders used to originate loans and hold them through maturity, several market factors have necessitated a diversification of risk. Diversification of funds, optimisation of asset management, risk optimisation, as well as a need for increased profitability have catalysed the OTD model— particularly when banks retain the right to service the loans.  However, barriers to adoption remain as banks grapple with infrastructure and data concerns, and regulatory updates in the space are further affecting how banks approach and optimise their OTD models. On top of that, increasing interest rates over the last four years have meant increased risk for banks that are already struggling with regulatory and capital cost. Add to this the rise of private credit institutions that offer direct lending (and face lower regulatory and capital cost), and banks are starting to feel the pressure of decreasing margins.  This Finextra impact study, produced in association with FIS, explores:  The growth of OTD models and the secondary loan trading market;  The challenges banks face in the lending space, including: Increased competition, Inadequate data structures, and Regulatory requirements;  The opportunity that OTD models— combined with artificial intelligence (AI)—offer to help optimise banks’ portfolios and balance sheets.    Register to watch the related Finextra webinar, hosted in association with FIS –  Entering the Originate-To-Distribute era: Exploring commercial lending and portfolio diversification

44 downloads

Impact Study

Reimagining customer journeys: How can banks upscale experience and boost retention?

To stay competitive and better serve their customer base, financial institutions (FIs) must urgently reimagine their customer journeys — from onboarding to the broader lifetime experience — or risk facing a hit to their market share. Technology has significantly transformed the financial services industry, particularly over the last five years. Challenger banks and fintech firms have rapidly gained popularity thanks to their ability to offer fast, simple, digital services. According to data from Plaid, nearly nine out of 10 consumers were using a fintech application in 2023. This percentage will continue to grow.  Financial institutions (FIs) must urgently reimagine their customer journeys or risk facing a hit to their market share. Indeed, today’s customers are more likely than ever to switch primary banking relationships if they do not receive the services they are looking for. Young, digital natives continue to shape this market, with research revealing that 44% of Gen Z customers have changed their primary banking relationship in the last 12 months. The call to competition cannot be ignored.  But how can FIs innovate to meet these demands, while simultaneously running legacy systems? This Finextra impact study, in association with Hyland, explores how financial institutions can:  Reinvent onboarding and Know-Your-Customer (KYC) processes;  Upscale the overall customer journey;  Look to artificial intelligence (AI) for product enhancement and integration; and  Present real-world case studies for each of these objectives. 

136 downloads