Retail banking - Long Reads, News, Articles & Research: Finextra

Solving modern KYC challenges

In today’s digital age, banking is expected to be seamless, frictionless, and to make it plain and simple: easy. However, with a constantly shifting regulatory landscape, increased demand for hyper-personalisation and desire to be digital – financial institutions have obstacles to overcome to keep up with consumer demand. A pain point in the digit...

15 July 2025 /retail

Why do customers and business leaders diverge on client experience views?

Scott Hamilton Contributing Editor at Finextra Research

Why do customers and business leaders diverge on client experience views?

Customers aren’t ‘buying’ companies’ improved customer experience (CX) claims or promises, and company leaders aren’t buying the value of spending more to delight the customer. At least not in large percentages on either side of the commerce spectrum, according to a recent global study. When it comes to the leaders of the companies surveyed, respo...

27 June 2025 /retail

The LGBTQ wealth gap: What financial services must do next

Madhvi Sonia Head of Content at Finextra

The LGBTQ wealth gap: What financial services must do next

April 2025 numbers from the Bureau of Labor Statistics revealed that the median weekly wage of a typical employee in the United States is $1,001. The Human Rights Campaign analysed this data and found that on average, for LGBTQ+ workers, earnings were around $900 a week. This wage gap equates to LGBTQ+ employees earning 90 cents on the do...

16 June 2025 /retail

Win-win banking: Unlocking value through advanced product, pricing, and billing

Tushar Chitra Vice President, Product Strategy and Management at Oracle Financial Services

Win-win banking: Unlocking value through advanced product, pricing, and billing

In today’s fast-moving and hyper-competitive retail banking ecosystem, product and pricing agility is no longer a luxury for financial institutions: it is now a necessity. Innovation-first challengers, evolving customer expectations, and regulatory pressures have forced banks to rethink how they design, price, and deliver products. Advanced produc...

30 May 2025 /retail

Branches transformed: Scaling engagement into sales growth

Unmesh Pai Vice President, Product Management & Development at Oracle

Branches transformed: Scaling engagement into sales growth

While the evolution of the bank branch as a powerful touchpoint for assisted service and seamless digital integration is not new, the true game-changer lies in transforming every branch into a point of engagement and sales. Scaling this reinvention, providing personalised guidance and complex problem-solving at every physical touchpoint is what wi...

23 May 2025 /retail

Originations, evolved: Blending digital and banker touch for modern retail banking

Tushar Chitra Vice President, Product Strategy and Management at Oracle Financial Services

Originations, evolved: Blending digital and banker touch for modern retail banking

Retail banks stand at a crossroads. To win the trust and loyalty of next-gen customers, they must transform onboarding and origination into a seamless, customer-centric journey that balances digital convenience with human expertise. The time to act is now: those who prioritise the customer will lead the future of retail banking. Winning next-gen c...

16 May 2025 /retail

The power of social media in taking financial health messages to neighbourhoods

Gareth Walton Head of EMEA Sales at Nextdoor

The power of social media in taking financial health messages to neighbourhoods

High street banks have spent decades building up customer trust and loyalty. Their branches, a familiar sight across most UK towns and cities, provide a space where customers can seek advice and assurance around their personal finances. As such, banks’ physical buildings have come to symbolise their overall reliability and stability, underlined by...

01 April 2025 /retail

Bank-fintech partnerships: Banking on innovation in 2025

Lauren McCollom SVP and Head of Embedded Finance at Grasshopper

Bank-fintech partnerships: Banking on innovation in 2025

The fintech sector has evolved into a critical pillar of modern banking, and in 2025, it is poised for another year of growth. Building from the momentum in the second half of 2024, this year, the sector is expected to see increased investment and merger and acquisition activity, leading the industry to grow by more than 25% and reach a valuation ...

20 February 2025 /retail

Super Bowl 2025: Fintech firms that took centre stage with multi-million dollar ads

Madhvi Sonia Head of Content at Finextra

Super Bowl 2025: Fintech firms that took centre stage with multi-million dollar ads

Fintech firms have increasingly used the Super Bowl to elevate their brands, and this year was no different. The 2024 edition saw fintech companies spending $7 million for a mere 30 seconds of airtime, and this year, that figure rose to $8 million per ad for Super Bowl LIX, in which the Philadelphia Eagles defeated the Kansas City Chiefs 40-22 in ...

10 February 2025 /retail

Liam Xavier Media Producer at Finextra

What happened at Santander?

UK exit rumours, regulatory tensions and market instability; a short-lived rumour about Santander’s future on the UK high street emerged recently. Despite a rebuttal from its executive chair Ana Botín, the saga revealed a bubbling weakness under the surface of retail banking. Here’s everything you need to know. Santander UK performance The story b...

30 January 2025 /retail

Scott Hamilton Contributing Editor at Finextra Research

Should the FDIC be eliminated?

Do Americans really want to eliminate the agency that has protected their bank deposits (to a point) from sudden, unexpected losses due to their financial institution’s failure – and done so since the Great Depression? We’re about to find out, if stories circulating recently through Wall Street and Washington, DC are true. According to many major ...

23 December 2024 /retail

How retail giants like Starbucks and Staples are handling cash

Scott Hamilton Contributing Editor at Finextra Research

How retail giants like Starbucks and Staples are handling cash

Despite the steady growth of debit or credit card transactions to a high percentage of their daily totals, retailers still must manage cash deliveries and collections for the remainder, other than the small number of items paid for via cheque or purchase order. That’s what a recent panel of three treasury leaders from leading retailers talked abou...

12 December 2024 /retail

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