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It’s very interesting to see that Santander is bringing back 500 contact centre agents from India to the UK. This is good news for the UK economy, and is also part of a much wider trend in customer s...
I was amazed by the report that Wells Fargo has ended up paying $16m for failing to provide phone services for deaf customers. Part of the amazement is that in the UK phone services for hearing impa
For as long as I have worked in financial services IT (and some time before), video has been trumpeted as the "next big thing" for retail financial services but has not taken off as predicte...
It was a surprise last week for me to see the news that Barclays was to sack 1,000 Financial Advisors from their branch network. It’s a while now since I last worked on bank branch IT, but when I did...