218 Results from 2020, /retail
Steve Morgan Banking Industry Market Lead at Pegasystems
National Customer Service Week is held every year to highlight the importance of customer service within organisations - this year it is being held from Monday 5th through to Friday 9th October. As it approaches, I would like to consider why brilliant customer service has been so critical for banks this year, as well as how financial institutions ...
29 September 2020 /retail /covid-19 Customer Service 2015-2019-2025
During the COVID-19 pandemic, some banks have made it into the press for the wrong reasons – for their poor customer service. In one case, a bank’s customer had passed away after a long period of illness. Her daughter, who had power of attorney, informed the bank of her death and followed up five times to have the funds transferred and old bank acc...
Diederick Van Thiel Visionary Board Member | CEO | NED at AdviceRobo | Ecology Innovations | IKANO | Channel
A hard hit for the world economy The damage of the COVID-19 lock down for businesses and economies is becoming more visible every day. Forecasting institutions and scenario planners are estimating significant contractions in global GDP. In the Eurozone, GDP contracted by -3,6% in the first quarter of 2020 and by -12,1% in the second! The Unit...
25 September 2020 /retail /covid-19 Banking Strategy, Digital and Transformation
Scott Raspa Head of Marketing at Hydrogen - www.hydrogen.tech
Embedded finance is financial services on the customer’s terms, from anywhere and at any time. They no longer need to visit their bank to get access to their money. In some cases, embedded finance (and more specifically embedded banking) eliminates the traditional bank entirely. Some companies are stepping in to provide banking and financial servi...
21 September 2020 /retail /startups Embedded Finance
COVID-19 saw banks accelerate their digital transformation plans, condensing them from year-long projects into a matter of weeks. In fact, research from Pega found that the pandemic increased organisations’ urgency for digital transformation, with 91% of all respondents admitting that changes are now needed for their business to survive in a post-...
21 September 2020 /retail Trends in Financial Services
Thomas Pintelon Head of Strategy at Capilever
Financial services companies offering credits need to assess the risk they are taking when accepting a credit. This mainly consists of determining the probability that the borrower will not repay the credit, and the amount of money that will be lost in that case. Usually this risk is expressed by respectively the Probability of Default (PD) and the...
16 September 2020 /retail /inclusion Financial Risk Management
Joris Lochy Product Manager at Intix | Co-founder at Capilever
Executing payments has evolved considerably over the last years. While 25 years ago most payments were done by filling in a paper form, today almost all payments are initiated digitally via a web or mobile banking platform. Together with this digitalization came also a whole eco-system of toolsto further simplify these digital payments (not conside...
13 September 2020 /payments /retail The Payments Business
“The first six months of 2020 have been some of the most challenging in living memory. Due to the Covid-19 pandemic, much of the global economy slowed significantly and some sectors drew to a near total halt,” Chief Executive Quinn of HSBC says. First half year financial results of European banks support this claim. All banks are being hit terribl...
11 September 2020 /retail /covid-19 Banking Strategy, Digital and Transformation
Béla Vér Founder and CEO at ApPello
Legacy IT challenges The challenges of bridging old and new IT systems have been demonstrated recently by banking outages at some of the leading retail banks. Meanwhile, the COVID-19 pandemic has brought to light the necessity for banks to switch to a fully digitalised customer experience, as a way of adapting to the new normal of working from hom...
08 September 2020 /retail /cloud Banking Strategy, Digital and Transformation
Dmitrii Barbasura Chief Operating Officer at Fintech Galaxy
This article is part of a series about the value of open banking and the rules it comes with. Open banking fundamentally changes the landscape of the modern financial sector, stimulating all types of companies to release new services and making traditional banking products simpler, and more convenient, while removing additional costs. Open banking ...
08 September 2020 /regulation /retail Open Banking
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