218 Results from 2020, /retail
Steven Rackham CTO for Financial Services at NetApp
When will artificial intelligence really have ‘arrived’? For a long time, this was a question for philosophers and computer scientists, pondering over whether passing the Turing test truly indicates intelligence, or debating about how broad our definition of artificial intelligence should be. Over the last several years, however, this question has...
02 July 2020 /retail /inclusion Artificial Intelligence and Financial Services
Thomas Pintelon Head of Strategy at Capilever
While consumer credits are becoming more automated and user-friendly to request, all other credits are often still very manual and labor intensive to originate. In this (relatively long) blog I will try to give a description of the (potentially many) different steps in a credit origination process and how they can be innovated. I will describe the ...
30 June 2020 /retail /wholesale Innovation in Financial Services
Béla Vér Founder and CEO at ApPello
The SME segment is the backbone of the economy. According to the Federation of Small Businesses there were 5.8 million small businesses at the start of 2019 and SMEs accounted for 99.9 per cent of the business population. A recent COVID-19 survey of UK SMEs conducted by McKinsey (2020), shows more than half view the country’s economy as very or e...
30 June 2020 /retail /covid-19 Fintech
Conchur Gill Associate Partner, Payments at Be | Shaping The Future
RBS’s recent announcement that it will close its ‘green-field’ challenger bank Bó did not surprise many in the FinTech industry. The writing had been on the wall for some time. The digital-only bank may have been troubled with leadership changes and forced to reissue cards in early 2020, but the main problem that caused its downfall was the lack o...
29 June 2020 /payments /retail Fintech
Retired Member
Since the last post, other banker friends joined the conversation of shrunken transactions and the resultant Margin compression. As I said in the first blog, the trigger was a sizeable fall in the transactions (both in volumes & value) of the banks. (https://www.finextra.com/blogposting/18844/profitability-paradigm-moving-from-business-continui...
29 June 2020 /retail /covid-19 Banking Strategy, Digital and Transformation
Andrew Beatty Head of Wealth, Retirement & International at FIS
Noted author GK Chesterton once wrote, “There are no rules of architecture for a castle in the clouds.” He penned those words nearly a century ago, but they still ring true when talking about today’s modern cloud technology and cloud computing. These days many banks are looking to the cloud for answers – and rightly so. The current economic whirlwi...
25 June 2020 /retail /cloud Banking Strategy, Digital and Transformation
Paul Shumsky Founder at @Finpace.tech
Banks used to win customers over by offering competitive interest rates, great services, and accessibility by having many locations. Now, interest rates are even across the board, services are only click away, and your bank is in your pocket. The world has changed and how FinTech companies win customers’ hearts has as well. Banks and FinTech compa...
24 June 2020 /people /retail Digital Banking Trends
Bhavesh Vaghela SVP B2B Product and Innovation at Collinson
WWDC worldwide developer conference is largely dedicated to developers however the opening keynotes provides a glimpse into what’s coming for customers. The showcase event on 22nd June 2020 was very different to any predecessors. You can watch the full keynote here from the Apple site. There was great drone footage of Apple HQ in Cupertino Califo...
24 June 2020 /retail /devops Disruption in Retail Banking
Steve Morgan Banking Industry Market Lead at Pegasystems
When coronavirus hit the UK earlier this year, banks were incredibly quick to respond to their customers’ needs, with offers of mortgage freezes, payment holidays and loans. In fact, Britain’s high street banks have granted almost 1.5 million consumers payment holidays who are struggling to repay their credit cards and personal loans during the co...
23 June 2020 /retail /covid-19 Customer Service 2015-2019-2025
Ketharaman Swaminathan Founder and CEO at GTM360 Marketing Solutions
According to the popular narrative, new age companies leverage data in virtually every facet of their business (as against traditional companies that run on intuition). To a large extent, this belief is right. Many digital natives owe their spectacular rise in the last decade or two to their prowess with data and analytics. A big part of Amazon’s s...
22 June 2020 /retail
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