23 May 2019

Disruption in Retail Banking

A Finextra Community Group

66Posts 457,565Views 40Comments

Latest blog posts

Andrew BeattyFIS - Toronto

Banking on the Branch of the Future

28 March 2019  |  6508 views  |  0 comments | recommendations Recommends 0

Disruptive technologies are challenging traditional bank business models and changing how banks interact with their customers. Cores are being modernized, and artificial Intelligence (AI) and machine learning (ML) technologies are automating, refining and optimizing processes. Meanwhile, digital and mobile-only direct banks have surged in populari...

TagsRetail bankingInnovation
Henry IversenBoost.ai - Sandnes, Stavanger, Norway

6 ways conversational AI supercharges the bank customer experience

20 March 2019  |  4930 views  |  1 comments | recommendations Recommends 0

The banking and financial services industry is ripe for technological disruption. Banks are naturally experimenting with AI (artificial intelligence) to automate traditional day-to-day transactions; while insurance companies and financial advisors are chasing alpha by layering AI on top of data to ascertain risk. These institutions in general are ...

TagsArtificial IntelligenceNext Gen Banking
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Vaibhav Grover
Vaibhav GroverGenpact - Gurgaon

How fintechs are revolutionizing the customer onboarding process

19 March 2019  |  5470 views  |  0 comments | recommendations Recommends 0

As per a recent CNBC report (1), In US, fintech companies accounted for 38 percent of all US personal loans in 2018. That's a revolutionary growth from just 5 percent in 2013. On the other hand, tradi...

TagsRetail bankingInnovation
Claus Christensen
Claus ChristensenKnow Your Customer - Dublin

The role of RegTech in fostering trust in digital consumer banking

15 March 2019  |  1315 views  |  0 comments | recommendations Recommends 0

Over the last few years, the success of so-called digital and challenger banks has depended largely on their ability to market themselves as “different”. An increasing number of retail customers have ...

TagsRegulation & ComplianceRetail banking
Andrew Beatty
Andrew BeattyFIS - Toronto

Nuts and Bolts: Process Automation and Digital Banking Experiences

28 February 2019  |  5958 views  |  1 comments | recommendations Recommends 0

Like nuts and bolts, automated processes and decision making must be “part and parcel” to securing and delivering frictionless digital customer experiences in the banking delivery model of today (and ...

TagsRetail bankingNext Gen Banking
Arunachalam N
Arunachalam NMindtree - Bangalore

What is the Future of Bank Branches?

15 November 2018  |  6274 views  |  0 comments | recommendations Recommends 0

There are many Bank branches (Retail Banks) operating across India. Do we really need so many branches of the bank to tap customer base? I personally feel going forward there will be following activi...

TagsRetail bankingInnovation
Mohan Raj
Mohan RajGenpact Ltd - Bangalore

AI in Customer Experience Transformation

12 November 2018  |  5451 views  |  1 comments | recommendations Recommends 0

Customer experience transformation has been around for more than a decade. It was widely popular in retail industry which was quick to recognize Customer experience as a competitive differentiator. Th...

TagsArtificial Intelligence
Arunachalam N
Arunachalam NMindtree - Bangalore

Understanding Bank Account Number Portability - PSD2

08 November 2018  |  8629 views  |  5 comments | recommendations Recommends 0

Account Number portability (ANP) is set to be a game-changing year for retail banking in EU. As the PSD2 (Revised Directive on Payment Services Directive) becomes implemented, Customer are provided wi...

TagsRetail bankingInnovation
Bharadwaj S
Bharadwaj SInfosys Finacle - Bangalore

The day I stopped carrying my cards

29 October 2018  |  1476 views  |  2 comments | recommendations Recommends 0

Digital overdrive is driving the ubiquitous plastic money out of users’ wallets. The change is not only rampant in developed economies but also in fast growing digital economies such as India and Chin...

TagsPaymentsOpen APIs
Olivier Thirion De Briel
Olivier Thirion De BrielHID Global - Suresnes

How AI and Machine Learning are Changing MFA?

22 October 2018  |  1885 views  |  0 comments | recommendations Recommends 0

The multi-factor authentication market is experiencing new dynamics. For the last 15 years, strong authentication was not a top of mind concern for organizations and was mainly based on hardware token...

TagsArtificial IntelligenceSecurity
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Founded by An ex-member
Date 03 Oct 2012
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Growth in internet and mobile technologies has transformed many industries and economies. The market forces and competitive landscape has completely changed in many sectors. iTunes has fundamentally changed music industry, Amazon has driven most big brick and mortar book sellers out of business, Expedia is one of the worlds' biggest travel company….. the list goes on. Internet and mobile technologies are big disrupters for most industries. What started (and tapered a bit!) with the dot com boom of 2000 has become a lethal threat to most...
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