85 Results from 2023, /people
Prasoon Mukherjee Director | Head of Securities Services | GSC-India at Societe Generale Bank
One of the fundamental reasons diversity in middle management and leadership levels is crucial is because of its potential to foster a broader range of perspectives and ideas. When leaders come from diverse backgrounds, they bring unique insights and experiences that can challenge the status quo, plus question assumptions. This diversity of though...
02 July 2023 /people /sustainable Banking
Victor Martin CMO at SquareRoot
Augmented reality ( AR) and virtual reality ( VR) have forever changed the way we interact with technology, opening up exciting possibilities for immersive experiences. As these technologies continue to gain traction, it becomes necessary that designers harness their potential. Consider the IKEA Place app, which allows users to visualize furnitu...
28 June 2023 /people Business
Retired Member
As businesses increasingly rely on digital payment systems to drive their transactions, building better customer experiences has become a top priority. One of the most effective ways to achieve this is through collaboration between payments and customer teams. By working together, they can streamline transactions and resolve customer issues faster...
21 June 2023 /payments /people Customer Service 2015-2019-2025
I am constantly exploring strategies to mitigate risk and ensure the growth and stability of our business and partners. One area that always demands attention has to be customer satisfaction. Satisfied customers are not only more likely to make repeat purchases but also become loyal advocates for our brand. However, what happens when customers are ...
16 June 2023 /payments /people Customer Service 2015-2019-2025
Joris Lochy Product Manager at Intix | Co-founder at Capilever
In the financial sector, a significant number of employees work in the Customer Support (Customer Care) department. However, blogs about the financial (Fintech) sector often overlook this department, focusing instead on sales and IT. Instead Customer Support departments are often considered as necessary costs (a cost center) that should be minimize...
16 June 2023 /people Fintech, you get me!
Luigi Wewege President at Caye International Bank
I recently participated in an investment Q&A panel and was asked by someone in the audience to share a few inspiring success stories of U.S. investors or companies that have successfully invested in Central American markets, highlighting the potential benefits and opportunities available within the region: Walmart is a prime example of an Ame...
15 June 2023 /people /markets Information
Running a business is never just about delivering a product people want. While fulfilling needs is important for a business to survive, building positive customer relationships is necessary for an enterprise to thrive and expand. It is the quality of human relationships and the customer’s affinity with your brand that influence their willingness t...
06 June 2023 /people /sustainable Business
Alex Kreger Founder and CEO at UXDA Financial UX Design
We see hundreds of new skyrocketing fintech startups and challenger banks. They work hard on usability and design the best financial user experience (UX) to build the next generation of financial products. At the same time, some products of incumbent banks and other financial institutions lag far behind in terms of design and usability. What can s...
01 June 2023 /people /retail Digital Banking
Adam Lieberman Chief AI Officer at Finastra
In recent years, Web3 has been put forward as the most significant democratic revolution in the digital space. With big tech monopolies governing the exchange and monetisation of information today, the promise of Web3 is the empowerment of users when it comes to the ownership and sharing of data. The decentralisation of ownership is expanding to i...
31 May 2023 /people /crypto Decentralized Finance (DeFi)
Vaskar Dey Marketing Consultant at Tata Consultancy Services
In recent times, we observed that the paucity of time has reduced the attention span of customers and intense competition has resulted in shifting of their loyalties. Hence, personalization or targeting has become the need of the hour. As quoted by Salesforce, “70% of consumers say a company’s understanding of their personal needs influences their...
11 May 2023 /people /inclusion Marketing in Financial Services
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