Community
How mobile banking can unlock real financial progress
As the owner, you will also give up ownership if you leave this group.
Alisa Zejnilovic B2B Marketing at Klika
The fight for customer retention isn’t happening at the branch, it’s happening on the phone’s screen. And more often than not, it’s not your app being tapped. Across Europe, 46% of Gen Z now use third-party finance apps daily: wallets, savings tools, crypto accounts, reward platforms; often in place of their bank’s native app. This isn’t a niche b...
27 May 2025 /ai /retail
Aurélie L'hostis Principal Analyst at Forrester Research
Buying a car is a major and often stressful purchase. To improve this experience, Capital One introduced Chat Concierge, an AI agent designed to simplify car buying. Unlike typical chatbots, this conversational agent uses multiple specialized AI agents to understand prompts, create and validate action plans, and execute tasks based on buyer prefer...
08 May 2025 /ai /retail
Harry Hanson-Smith Vice President Dynamic Yield by Mastercard at Dynamic Yield by Mastercard
Customers expect personalisation everywhere -from online shopping to takeaway meals. The banking industry is no exception. As consumers demand seamless, tailored experiences across digital and physical touchpoints, banks must step up, delivering smarter, more intuitive interactions. From hyper-relevant product recommendations to AI-driven customer...
07 April 2025 /retail
Sergio Barbosa CIO of Global Kinetic, and CEO of FutureBank. at Global Kinetic and FutureBank
It’s not just technology that is changing at breakneck speed, how different groups of customers engage with new technology is also shifting. While banks have spent fortunes on protecting their customers against fraud, this has slowed down spending in other areas. And the cracks are beginning to show. Currently, banks release a single app for thei...
21 February 2025 /payments /retail
Frank Moreno CMO at Entersekt
APP fraud has been steadily increasing, with losses projected to reach around $3.08 billion by 2026. This reflects a significant increase from previous years. In response to this global challenge, Britain’s Treasury (HMT) last year published draft regulations that would allow banks to delay outbound payments for up to 72 hours if fraud was suspec...
19 February 2025 /payments /crime
Kyrylo Reitor Chief Marketing Officer at International Fintech Business
As of 2024, the Polish Financial Supervision Authority (KNF) has established clear guidelines for Specialized Payment Institutions (SPIs) looking to upgrade to Authorized Payment Institutions (APIs). This transition aligns with the demand for processing higher transaction volumes and delivering a wider range of services, reflecting the financial s...
20 November 2024 /payments /wholesale
Alex Kreger Founder and CEO at UXDA Financial UX Design
Customers demand seamless, intuitive, and personalized banking experiences, with 72% emphasizing personalization as “highly important,” and 77% of banking leaders agreeing it boosts retention. Yet, financial institutions face outdated systems, strict regulations, repetitive interfaces, and growing cybersecurity threats. This article explores the t...
17 June 2024 /retail /devops
Nenad Marovac Co-Founder at DN Capital
The phrase super apps has gained currency in recent years, generally used to mean a digital one-stop-shop for a range of services. The likes of Uber and DoorDash have expanded their offerings beyond their core services, while Revolut refers to itself as a ‘financial super app’ in its marketing, and the recent IPO of Kazakh fintech Kaspi.kz at a va...
21 May 2024 /payments /startups
In today's competitive financial landscape, exceptional user experience (UX) is not just a differentiator—it's a must. Financial apps and services can either simplify our financial lives or add to our stress. Understanding the psychology behind user behavior is crucial for designing products that are not only functional but also engaging and stres...
21 May 2024 /people /retail
Mikhail Yegorin Head of PR at Jusan Bank
Kazakhstan is one of the world economy’s growth stories, with the Asian Development Bank’s latest assessment from April 2024 forecasting GDP growth of 3.8% in 2024 and 5.3% in 2025, far outstripping growth rates seen in advanced economies. When people think about the causes of economic growth, they often default to thinking about major events an
17 May 2024 /retail /inclusion
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.