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How mobile banking can unlock real financial progress
Last week, when guest speaking on a webinar, I was posed with the question, “Direct Debit has been around for a while, but we’re seeing new uptake and new popularity. So, why is it making a comeback n...
Though the last couple of years, including the pandemic, have forced banks to 'embark upon a digital transformation journey,' we still find many gaps here. During the pandemic, banks realized their se...
Is it possible to remove friction and improve mobile banking usability in just a few days? Many believe it requires a significant amount of time and financial investment. But that's not true. You can ...
Design thinking is, at its core, a process of empathizing with the user. The methodology has been successfully used in many industries to drive human-centred innovation, resulting in the creation of p...
In recent years there has been growing discussion on the ability of financial institutions to adapt their services to the expectations of digital-first customers. What should financial businesses cons...
Almost every financial institution invests a lot of effort and money into improving customer experience (CX) in the banking service they provide. This is the main way to ensure a competitive advantage...
Our perception of the world is determined by the rules instilled from childhood. And often, this mindset becomes an obstacle to innovation in banking service design. Many simply do not notice the oppo...
There is one similarity in the world of sports and banking services design. I'm talking about two approaches — sprinting and marathon running. Picture two renowned athletes, Usain Bolt and Eliud Kipch...
Thinkers always win, don't they? Industry leaders who think strategically and plan are more likely to achieve their goals. A product that meets user expectations, ensures safety of their assets and se...
Embarking on this article, we join Jan Ludik, CEO of Traderoot, as he delves into the rapidly expanding realm of digital banking and the indispensable role that fintech innovation plays in driving its...
By offering a wide range of advantages over traditional payment methods, financial wallet applications are becoming increasingly popular both among customers and fraudsters. Only in 2021 e-wallet loss...
When it comes to testing the performance of their applications, retailers have somewhat more of a predictable workload. They already know the busy times – Black Friday and the week before Christmas,