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Joris Lochy Product Manager at Intix | Co-founder at Capilever
In the financial sector, a significant number of employees work in the Customer Support (Customer Care) department. However, blogs about the financial (Fintech) sector often overlook this department, focusing instead on sales and IT. Instead Customer Support departments are often considered as necessary costs (a cost center) that should be minimize...
16 June 2023 /people
Taking on debt is not necessarily a bad thing (as long as the debt is used for things to generate wealth), but in the current cost-of-living crisis debt can easily spiral out of control. With an ever-increasing number of people struggling to pay their bills and pay back their debts, problematic debt is a major concern. Unfortunately admitting to d...
03 May 2023 /retail /inclusion
Fintech and customer-centricity go hand in hand. The Fintech movement originated from the observation that traditional incumbent banks insufficiently served their customers and focused too much on their own interests. This customer-first focus of the early Fintech pioneers is still at the heart of most Fintechs today, which means also that custome...
26 April 2023 /startups
In some of my previous blogs (cfr. "Is a new bank consolidation wave inevitable?" - https://bankloch.blogspot.com/2021/03/is-new-bank-consolidation-wave.html and "Neobanks should find their niche to improve their profitability" - https://bankloch.blogspot.com/2020/12/neobanks-should-find-their-niche-to.html) I already shared my...
18 October 2022 /retail /startups
Retired Member
Worldwide consumers spend nearly 1.5 trillion USD in buying financial and non financial assets both movable and immovable. A major chunk of these assets does not contribute to wealth creation or an addition to users' portfolios that may return additional income in future. These are non-financial assets. In banking terms such assets are practically...
07 November 2020 /startups /inclusion
Fintech start-ups are known for being agile and efficient and they now have their eyes on the banks’ revenue sweet spot. These new entrants, have a well-established online presence, they are targeting merchant services and managing to hold on to them through mobile access. To stave off this threat, banks need to work with merchants to strengthen t...
29 May 2020 /payments /wholesale
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