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Barley Laing

UK Managing Director
Melissa
Member since
28 Jan 2019
Location
London
Followers
3
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40
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0
Followed by John Sims, Martha Boyle and 5 others you follow

Bio

Barley's role is focused on ensuring clients meet their customer onboarding, data quality and compliance needs; including their ID, Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements. He and his team at Melissa work with the likes of Bank of America, Creditsafe and MetaBank.

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UK Managing Director
Melissa
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Latest opinions

Barley Laing

Spring clean customer databases to deliver growth in uncertain times

2025 is proving to be a challenging time for financial institutions looking to drive revenue. Organisations from the Bank of England to the IMF have been predicting a year of slow economic growth in the UK for the remainder of 2025, and now there’s uncertainty on tariffs which could have a significant negative impact on economies globally. In this...

25 April 2025 Data Management and Governance

Barley Laing

Seven ways to tackle bad data and drive business performance

Bad customer data – databases where customer data is inaccurate, incomplete and inconsistent – causes huge issues for financial institutions. Accurate customer data informs effective customer communications and personalisation. Without it, communications quickly become ineffective, even detrimental to the customer experience, damaging brand reputat...

04 April 2025 Data Management and Governance

Barley Laing

Strategies to deliver a standout customer onboarding experience

In an increasingly competitive and congested financial services industry, improving the customer onboarding experience is vital for those serious about growth. With it costing on average five times more to source a new customer than to keep an existing one delivering a great customer experience from the outset, during the onboarding stage, is criti...

14 February 2025 Customer Service 2015-2019-2025

See all 40 opinions by Barley

Barley writes about

  • artificial intelligence
  • regulation & compliance
  • retail banking
  • financial inclusion
  • cryptocurrency
  • identity
  • financial crime
  • covid-19
  • predictions

Barley's opinion archive

  • 2025 (3)
  • 2024 (6)
  • 2023 (6)
  • 2022 (4)
  • 2021 (6)
  • 2020 (6)
  • 2019 (8)
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