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ATM (automatic teller machines) is one of the most amazing banking innovations, created with the idea of providing 24 hours banking service – account checking and mostly money withdrawals. Since the f...
Imagine the setting: 140 years ago, down a dark Dickensian street in the City of London sits a lonely bank clerk at his desk, updating his ledgers by candlelight. This would by no means be the ideal s...
Banks and financial institutions continue to look at ways to square the circle when it comes to the digital delivery of financial services and enabling a true customer experience in the new digital wo...
Twenty years ago I had to help put together an exchange’s solution for broadcasting corporate actions notifications to the world. That was before everyone used email, so we had to rely on faxes from ...
One of the easiest channels to use Contact Centre for sure, what is required simply dialling couple of numbers – surfing through the IVR (this could be challenging though?!) – finalizing your task via...
Today I read an article on CNBC written by Eric Rosenbaum about what Peter Diamandis, executive chairman and co-founder of Singularity University recently said (and much more). “Finance will be the m...
Interesting to see that Martin Wheatley, head of the FCA, is siding with the largest asset managers in their push back against the Financial Stability Board. The basic idea is that because of their s...
One of the most important digital assets a bank can have is the Web Site, may be the most important of all. It is the bank's digital main gate from where our customers come to know about bank’s produc...
“When people come together with a common purpose anything is possible. Entrepreneurs are becoming increasingly empowered and the businesses they’re building have already torn down and transformed enti...
Digital Banking channels used to be called as "Alternative Banking Channels" (some banks may still do that!), as the name implies they were considered as an alternative to the branches. As o...
Google announced Android Pay yesterday at its I/O conference. The internet giant outlined a set of APIs that will allow developers to add an Android Pay button to their app and banks to enable payment...