Latest Mobile & online banking News: Finextra Research

Finextra TV/retail

Why Technology is No Longer a Challenge, and Strategy is the New Obstacle

At SBS Summit in Paris, Eric Bierry, CEO, SBS and Deputy CEO, 74Software joined FinextraTV to discuss how customer behaviour is changing. This behaviour, Bierry said, means that with evolutions in digital capabilities, technology is no longer a challenge but the mindset of the banks serving their customers is. Bierry emphasises that, within these strategies, the ability to retain a human element should be front-of-centre with a key part of this being hyper-personalisation. Here, Bierry describes the sometimes contrasting balance of customers need quality personalisation, whilst also requiring minimal KYC interruptions within their banking experience.

27 October 2025

Finextra TV/ai

How Onboarding Automation Creates Inclusion, But AI Still Needs Strategic Oversight

Speaking to FinextraTV at Sibos in Frankfurt, Andy Schmidt, Vice President, Global Industry Lead - Banking, CGI, expressed his belief that one of the key value gains from AI is within the automation of onboarding processes. Schmidt explains how the automation of data collection, fraud detection and onboarding creates a more inclusive environment for mobile-first customers who are more reluctant to deal with physical branches and people. Noting a sustained rise in demand for digital acceleration, Schmidt outlines the vast benefits of AI, but warns against being lulled into a false sense of security, stressing the importance of human strategic oversight still being intrinsically involved.

20 October 2025

Finextra TV/retail

Why Banks Need Direct Connectivity and Mobile Wallet Optimisation to Stay Ahead

Sharing insights into the cross-border landscape and sentiments at Sibos 2025 in Frankfurt, Stanley Wachs, Head of Europe and Africa, Dandelion Payments described how, as customers continue to expect more from their cross-border payment experience, banks are having to rethink their operational processes. Wachs explains how he has seen a shift from traditional correspondent banking models with multiple intermediaries towards a focus on direct connectivity and more efficiency, leading them to partner with Fintechs and, by extension, regain some of their market share. Another key part of these collaborations, he says, is the ability to be optimised for mobile wallets, which still provide fundamental access to the financial ecosystem for many across the world.

17 October 2025

Finextra TV/crime

How A2A Innovation is Advancing The Fight Against Fraud

Speaking to FinextraTV in this interview, Helena Forest, EVP, Global Product & Commercial, Real Time Payments, Mastercard and Luke Reynolds, SVP, Financial Crimes, Mastercard discuss the impact of fraud and payment scams and look to address their prevention. As well as covering the many forms of fraud, such as APP fraud and romance scams, Forest and Reynolds explore the innovations currently available to help reduce its impact. They provide an honest optimism whilst remaining aware of the existing complexities within fraud prevention, bringing attention to the impact of the latest account to account fraud prevention methods including risk-scoring and Mastercard's UK A2A Sandbox.

23 July 2025

Finextra TV/payments

How Overcoming Payment Complexity is a Balance of Innovation & Stability

In the middle of EBAday 2025 in Paris, Bana Akkad-Azhari, Head of Treasury Services, BNY joined the FinextraTV studio to provide insights into the growing complexity in the payments industry, especially in what is now a 24/7 world. Explaining how banks need to not only advance their own processes, but find the partners that can enable the technological agility they need to keep up, Akkad-Azhari emphasises the need for the technology to be scalable and, eventually, automated. While seeing the end goal being the heightening of the customer experience, Akkad-Azhari also mentions that banks need to know how to balance innovation with stability.

15 July 2025

Finextra TV/retail

What Is Prompting The Growth in Demand For Pay by Bank?

While attending Money 20/20 2025 in Amsterdam, Todd Clyde, CEO, Token.io spoke with FinextraTV about Pay by Bank and what is driving its current growth. Defining what Pay by Bank is, Clyde showed how several initiatives and efforts across the world are contributing to a rise in its demand, how the technology itself has evolved, and what this might mean for the future.

11 July 2025

Finextra TV/wealth

What Will The Next Generation of the Investing Landscape Look Like?

Whilst attending the Communify Fincentric Experience 2025, Brian Casey, CEO, Westwood Holding Group, joined the FinextraTV studio and shared his thoughts on the event, the importance of networking and how exciting the next generation of investing will be. As part of this next generation, Casey says investors will continue to look for objective advice and guidance against the backdrop of a plethora of options.

08 July 2025

Finextra TV/payments

Are Mobile Wallets the Future of Cross-Border Payments Modernization?

Speaking to FinextraTV while attending Money 20/20, Stanley Wachs, Director of Business Development and Head of France, Benelux, Switzerland, and Africa at Dandelion Payments, shared his thoughts on how mobile wallets are impacting the modernization efforts of banks and fintech's. Wachs positions mobile wallets as a key component of the future of cross-border payments and of progressing the modernization of payment infrastructure.

04 July 2025

Finextra TV/identity

Verification of Payee: The role of RVMs & Conformance

Joining the FinextraTV studio at EBAday 2025 in Paris, Paulo Barbosa, COO, Banfico helped to provide an understanding of what a routing and verification mechanism (RVM) is and how it is impacting the verification of payee landscape. Barbosa provided an up-to-date look at what is currently evolving ahead of the October deadline, whilst sharing clarifications around the role RVM's play alongside banks to provide greater speed, experience and compliance.

02 July 2025

Finextra TV/ai

Can Agentic AI Help to Reduce Financial Crime in Banking?

Joining the FinextraTV studio at Temenos Community Forum 2025, Adam Gable, Senior Product Director, Temenos provided an insight into the way that agentic AI is helping to combat financial crime. Discussing the challenges inherent in fighting financial crime amidst a high-volume, high-speed market, Gable emphasises how well-considered agentic AI tools can provide an investigative element as fast as the speed of modern fraud.

02 July 2025

Finextra TV/markets

What Are The Key Priorities for Banks in The Middle East & Africa?

Whilst attending the Temenos Community Forum 2025 in Madrid, Santhosh Rao, Managing Director, MEA, Temenos and Mohamed Al Zamil, Chief Operating Officer, Reem Finance joined the FinextraTV studio to discuss banking trends in the Middle East and Africa. Explaining the rapid changes happening in these dynamic markets, Rao and Al Zamil examine the impact of new digital banks, evolving regulations and how to service gaps in traditional processes.

30 June 2025

Finextra TV/retail

Digital First & Wellness Banking: How Gen Z are Changing The Banking Journey

Discussing how technology and digital investment is increasing, despite geopolitical uncertainty, Mark Yamin-Ali, Managing Director, Europe, Temenos and Domenico Ferrari, Platform Manager of Mobile and Digital Banking, Credem Banca joined the FinextraTV studio at Temenos Community Forum 2025. From explaining how Gen Z's digital-first needs are transforming the industry to the growing focus on wellness banking, Yami-Ali and Ferrari provide insights into the continued evolution of digital channels.

25 June 2025

Finextra TV/wholesale

What Lessons Can Be Learnt from a Decade as a Banking CEO?

Joining the FinextraTV Unplugged studio, Charles McManus, Co-Founder and Board Director, Clear Bank reflected on the lessons, challenges, and highlights of the bank following his departure as CEO. As well as giving context to the history of Clear Bank's evolution, McManus offered some experienced insights into what the most pressing priorities of 2025 and beyond are, from tech to regulation.

19 June 2025

Finextra TV/retail

Where are Banks Prioritising their Tech Investment?

Providing insights into a recently released survey of over 400 bank executives, Isabelle Guis, Chief Marketing Officer, Temenos joined the FinextraTV studio at Temenos Community Forum 2025. She explains what the results tell us about banks’ priorities when investing in technology, and how they are looking to adopt Generative AI.

17 June 2025

Finextra TV/regulation

The Four Ions of Financial Change

While joining the FinextraTV studio at the 2025 NextGen Nordics event, Mick Fennell, Business Line Director - Payments, Temenos explains his four Ions to financial change: Innovation, Regulation, Optimisation and Protection. Diving into each, Fennell describes the ways in which the industry is evolving and why, as much as it requires caution, it can be a cause for excitement when approached the right way.

11 June 2025

Finextra TV/retail

One Year On: Technology Investment Still Growing

Taking time out from a busy event at the Temenos Community Forum 2025, Jean-Pierre Brulard, CEO, Temenos, shared his first impressions after a year in the role. Discussing the unique benefits of a community forum in a fast-evolving technology landscape, Brulard also made it clear that, despite macroeconomic pressures, investment in banking technology is only getting stronger.

10 June 2025

Finextra TV/retail

Why Accelerated Transformation in Lending is Imperative Today

In part two of our series on lending transformation with Mambu, we are joined by Miguel Amaro, Partner, Deloitte and Anthony Nonnis, Head of Global Partnerships, Mambu to discuss how modernising lending operations is now a necessity for financial institutions to remain competitive. We explore what accelerated transformation looks like - embracing new technologies through a cloud-based API core platform and quickly launching new products in the market.

10 June 2025

Finextra TV/sustainable

Making an Impact: Bevis Watts on 10 Years in Sustainable Finance

Joining the virtual FinextraTV studio as part of the Unplugged series, Bevis Watts, CEO, Triodos Bank UK reflects on his last 10 years at the sustainable bank. From changing tides of industry, to moving toward the digital revolution, Watts describes his pride at the impact created and sets out his vision for the future as he steps down and away.

07 May 2025

Finextra TV/retail

What Does a Reimagined Banking World Look Like?

In this FinextraTV interview, Saraswathy Parthasarathy, COO, Universal Banking, Finastra, opines on how technology is influencing and driving a reimagined banking world. We are not on the brink of a new era of financial services: the future is already here. According to Parthasarathy, we are living in a world where a customer-centric approach is the only way forward, financial products are integrated seamlessly into our lives and banking is no longer a separate service – it is value-based and can now be done on the go, enabling banks to keep up with changing customer preferences.

26 March 2025

Finextra TV/retail

The Importance of Trust, Transparency and Technology in Community Banking

Virtually joining the FinextraTV studio, Rick Sowers, President & CEO, CalPrivate Bank gives an insight into the world of community banking. As well as defining the difference between a community bank and a larger one, Sowers explains the fundamental importance of having trust in who you bank with and how technology continues to shape the future.

25 March 2025