218 Results from 2020, /retail
Mattia Bruzzi EMEA Banking Sales Director at Earnix
In these very tough times - where most activities and business are, hopefully just temporarily, slowing down or even closing - it is inevitable that Bank’s customers need support and temporary relief from the financial system to face this new and extremely difficult situation. While everybody will need to play their part (i.e. the government too),...
02 June 2020 /retail /covid-19 Financial Product personalization
Roel Jansen SaaS Solutions Marketing at Temenos
COVID-19: changing the rules of engagement For many years, banks and financial institutions have been reluctant to adopt cloud technologies. The root of the banking industry’s problem is the reliance on outdated IT infrastructure and aims to keep technology in it's own hands. But today this cripples the industry’s ability to provide its customers ...
01 June 2020 /retail /covid-19 Fintech
Hannes Van Rensburg Chief Commercial Officer at Clickatell
As digitalization has transformed businesses the ever-present threat of fraud has grown exponentially. However, banks and their users are increasingly realizing that using chat platforms to manage and mitigate fraud offers them immediate and significant gains. According to security company, Kaspersky, the number of unique malicious objects detecte...
28 May 2020 /payments /retail Finance 2.0
Doug Gross CEO at NGDATA
Recently we were Finextra’s guest for a webinar on 'Big Data: Empowering banks to drive customer-centricity'. We shared insights on how we see the banking industry changing due to several causes. An overview. You and the customer, you’re not exclusive. Yikes. We hate to break it, but your customer is seeing other people. In the UK and the US, one-t...
26 May 2020 /retail /covid-19 Fintech
Andrew Beatty Head of Wealth, Retirement & International at FIS
Maxwell Maltz told us that, “Most 'crisis situations' are opportunities to either advance or stay where you are.” With that in mind, which banks are best placed to move ahead after the current crisis? Early 2020 was a time when most banks were embarking on digital strategies, in varying degrees. Then the COVID-19 pandemic struck and suddenly every...
21 May 2020 /retail /covid-19 Banking Strategy, Digital and Transformation
Retired Member
Central Bank Digital Currencies (CBDC) gained the attention of the media and the financial services industry at large last summer, on the heels of the People’s Bank of China’s announcement that it would soon replace its cash in circulation with a new digital currency. We’ve since seen responses from The European Central Bank regarding how it migh...
21 May 2020 /payments /retail Payments strategies 2015-2020-2030
Shawn Hughes
Almost no one alive today has previously encountered a crisis quite like the COVID-19 pandemic. But change truly is the only constant in life, business and banking, so agility is an attribute that great FinTech leaders must embody. Here are five tips to successfully steer a future-focused organization when the road ahead is unclear: 1. Make sure...
19 May 2020 /retail /covid-19 Operational Risk Management
Ahmed Khidhir Digital Banking Expert at Temenos
The COVID-19 outbreak has brought about drastic changes in our lives, and by every measure we are going through a great crisis. It is natural to assume that the pandemic will be a turning point in modern history, and many experts argue that the world we are entering will be fundamentally different from the one we knew before. Will the pandemic cha...
17 May 2020 /retail /covid-19 Digital Banking Trends
Steve Morgan Banking Industry Market Lead at Pegasystems
With most businesses having to shut up shop almost overnight as a result of COVID-19, thousands of people have either been furloughed or lost their jobs and are struggling to make ends meet. Understandably, their cashflow issues are leading to a deluge of enquiries to their banks, relating to loan concessions and restructuring, short-term cash disb...
14 May 2020 /retail /covid-19 Customer Service 2015-2019-2025
Fintechs have become highly prominent over the years, with more emerging all the time. In fact the fintech sector is flourishing, the UK industry alone experienced record growth in 2018, with the global market expected to grow at an annual rate of 24.8% through to 2022. The levels of innovation in this sector are exceptional, from highly specialis...
12 May 2020 /retail /cloud Fintech
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