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Shawn Hughes

Shawn Hughes

President & Chief Operating Officer (COO) at ENACOMM
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Bio ENACOMM is a FinTech provider of intelligent interactions and customer authentication technologies for banks, credit unions, credit card and payments companies. As the President and Chief Operating Officer of ENACOMM, I drive the development and launch of FinTech product and services offerings while advancing operational discipline, compliance and controls. Career History I spent 21 of the past 25 years immersed in gaining diversified leadership experience across 4 dimensions - solutions delivery, operations, customer experience and people. At Nuance Communications, Enterprise Division, a U.S-based multinational computer software technology leader, I was responsible for a talented and diverse staff of over 400 persons, focused in delivering complex digital and automated contact center solutions across multiple business verticals, with an emphasis in large Fortune 100 enterprise banking and financial services, some of which included CitiBank, JP Morgan Chase, Wells Fargo, American Express, USAA, Etrade, Charles Schwab, Fidelity, ING, TransAmerica, and American International Group.


Operational Risk Management

5 Tips for FinTech Leaders to Navigate the Uncertain Road Ahead

19 May 2020

Almost no one alive today has previously encountered a crisis quite like the COVID-19 pandemic. But change truly is the only constant in life, business and banking, so agility is an attribute that great FinTech leaders must embody. Here are five tips to successfully steer a future-focused organization when the road ahead is unclear: 1. Make sure...