179 Results from 2017, /retail
Shyam Khandelwal Business Analyst at HSBC
Background The other day I was shopping on Amazon and Flipkart online. I chose a mobile to buy and on the same page, another section came up which had information displayed for a mobile cover and a screen protector for that mobile. The site also created a combo deal of all 3 items (mobile, cover and protector) and gave the total amount which needs...
05 September 2017 /retail /wholesale Futuristic Banking
Arpana Sharma Subject Matter Expert at Genpact
Do you feel lost without a mobile device? Research suggests mobile users can't leave their phone alone for six minutes and check it up to 150 times a day. Banks need to adapt to this fundamental shift in customer behaviour. As customer change, organizations are heavily investing in deploying bots to service them. Capital One’s chatbot Eno, Royal Ba...
05 September 2017 /ai /retail Digital Banking Trends
Retired Member
When the public bands together, their voice is truly distinct. During the 2008 financial crisis, considered to be one of the world’s worst economic disasters, their collective voice could not have been louder. Venerable Financial Institutions crumbled or merged with others, leaving behind 10 million homes in foreclosure and Wall Street in a stat
30 August 2017 /retail
Sarah Jackson Director at Equiniti Credit Services
It is not unreasonable for consumers to assume that they should be able to assess their eligibility for a loan without damaging their future prospects. The majority of lenders perform hard credit checks on customers when applying for a loan, and as a result are hiking the cost of borrowing for the customers they decline. Sarah Jackson, Director at...
24 August 2017 /retail Fintech
Ketharaman Swaminathan Founder and CEO at GTM360 Marketing Solutions
If you think bots will never replace human agents, you’re amongst the lucky few who has been served by intelligent human agents. I admit that I’ve also been among the lucky few at times. But more often than not, I come across fairly dumb human agents. And, lately, I've started experiencing fairly intelligent chatbots. Let me give you three recent ...
14 August 2017 /ai /retail
I can vividly recall, 20 years ago when I walked into my local bank branch to apply for a line of credit to purchase a car. The bank arranged a personal meeting with the manager of the branch – a unique customer service experience that I haven’t forgotten. This face-to-face interaction may only have been a simple gesture by today’s standards but
11 August 2017 /retail Innovation in Financial Services
It has been said, and we will say it again, that ‘data is the new oil.’ Volumes of data, and the number of channels through which that data flows are exploding. In 2016, we created more data than the previous 5,000 years of existence at about 2.5 quintillion bytes (that’s about 10 million Blu-ray discs) per day. And with the proliferation of data ...
09 August 2017 /regulation /retail Financial Risk Management
Last month the finance ministry announced that Britons could save hundreds of millions a year as credit and debit card fees added to payments will be axed from January 2018. The total value of surcharges for the use of debit and credit cards was estimated at £473 million in 2010. There was an immediate impact with shares in take-away food app Just...
03 August 2017 /retail Disruption in Retail Banking
Balazs Fejes President Europe and APAC at EPAM Systems
Financial institutions are only beginning to scratch the surface with Robotic Process Automation (RPA), and much of the technology’s potential remains untapped. This is not to say that financial institutions are ignoring how RPA could significantly increase business productivity – rather, most organizations are still fuzzy on how the technology ca...
01 August 2017 /retail Digital Banking Trends
James Smith MD at Dsruptiv Ltd
It has now been 500 days since the consultation period closed on 18 March 2016 for FCA Discussion Paper DP15/7 "Our approach to SMEs as users of financial services." At present, the provision of financial services to small businesses in the UK is largely unregulated. In many cases, firms can't even appeal to an ombudsman if they have been...
31 July 2017 /regulation /retail Financial Services Regulation
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