Many client-facing companies face significant challenges with call center efficiency. Among the most common issues are: High turnover: Frequent departures of call center specialists make companies continually optimize their policies regarding the hiring, training, and evaluation of call center staff. High call volumes: The large number of calls ...
19 June 2025 Artificial Intelligence
An AI-First-Approach is a core pillar of fast-growing fintech companies, aimed at enhancing both internal processes and product efficiency. Let ML Decide: The Credit Scoring Evolution Automation in lending and scoring has existed since the mid-20th century, but when we talk about digital lending today, we no longer refer to traditional rule-base...
02 June 2025 Artificial Intelligence
Oleg GordieievCEO at MD Finance
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