3857 Results from /retail
Retired Member
Fortunately this fake call centre scam is easy to pevent. These customer's data may have been previousy stolen, or perhaps something as simple as reading the person's mail and determining they were BoS customers and performing the scam. One wonders what the banks will do when the mail channel is usurped too. There is nothing to stop an enterprising...
05 June 2009 /retail Whatever...
Alex Noble Account Director at McAfee
I normally focus the blog on Europe, but this story from Australia shows a very alarming new level of fraud. In this case fraudsters have targeted Commonwealth Bank of Australia customers with a fake IVR and call centre. The story ( fully available at APCmag.com here ) is very worrying. It shows that fraudsters are graduating from e-mail phishing...
04 June 2009 /security /retail
Paul Penrose Head of Research at Finextra
Fourteen data breaches will, over the next year, each expose one million or more records to potential use by criminals. And, at least one breach of over 10 million records will affect nearly five percent of the US population. That's the claim made by Voltage Security, which has produced a visual map tracking US and global data breach incidents. Th...
29 May 2009 /security /retail
Surveys in this phase of turmoil (recovery?) indicate that the customer priorities for choosing Banks are "Financial stability”, "Trust" and "customer focus" of Banks- Interpersonal relationships to the fore as crisis erodes trust in banks . The term stability of a bank was never in the top priorities, till customer felt t...
28 May 2009 /retail /wholesale Innovation in Financial Services
A piece of good news reported on CCF, "AXA to create 600 jobs". I was particularly interested to see that these jobs are onshore in the UK. The blog has looked at Axa contact centres before, at least the Swiftcover bit of the business) in the post "Are call centres so bad they hinder business?", so it's good to see that anoth...
27 May 2009 /retail
Uri Rivner CEO and Co-Founder at Refine Intelligence
There’s so many things going in favor of online fraudsters these days – so much back wind they can use to accelerate their evil business – that it seems like there was never a better time to take up to crime. Provided, of course, that you have a weak moral fiber. Let me list a couple of things: Trojans are so easy to run and operate. The State-o...
26 May 2009 /security /retail Online Banking
Gary Wright Analyst at BISS Research
There has been no end of stories over recent years about the ability of companies and organisations to maintain their data security. Bad news always travels faster than good and we will only ever know about the instances where data security is breached rather than the majority of occasions when data is secure but the quest to achieve total securit...
26 May 2009 /regulation /retail Data Management 101
Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,
We are now also reading in the press what we already knew before - bank "products" have been made so complicated and have versioned into so many nearly-but-not-quite-the-same offerings - that the staff cannot handle them any longer. This sad fact is not unique to the banking sector - many other sectors suffer from the same results of too ...
25 May 2009 /retail Transaction Banking
Treating customers fairly is a principle that most financial institutions try to adhere to and so they should. How stringently they enforce this practice though is another issue and has often come up for debate. However, with the Financial Services Authority (FSA) taking over the regulation of retail banking conduct from November, the institutions...
22 May 2009 /retail
With the spectre of negative interest rates hoving into view, is it time to rethink the value of cash as a medium of exchange? Failure to do so will lead inevitably to currency hoarding as savers turn their assets into cash to avoid the deflationary effects of a move to negative interest charges. In his maverecon blog at the FT, Wiliam Buiter, a f...
20 May 2009 /payments /retail EBAday
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