218 Results from 2020, /retail
Joris Lochy Product Manager at Intix | Co-founder at Capilever
You could argue that the main role of a bank is to increase the buying power of its customers, i.e. support their customers in increasing their assets. This can be through credits or investments. Both solutions make purchases possible, which can give a positive return in the future, i.e. an investment is a purchase of a financial product aiming to ...
08 December 2020 /retail Personal Finance
Andrew Beatty Head of Wealth, Retirement & International at FIS
As the global financial services industry accelerates towards real-time payments, banks must find a way to keep up. Banking expert, advisor and futurist Brett King suggests that “The best service in financial services happens in real-time and is based on customer behavior”. But making the move to real time is not easy, and many institutions face ...
03 December 2020 /payments /retail Banking Strategy, Digital and Transformation
Steve Morgan Banking Industry Market Lead at Pegasystems
In the last few decades, it is easy to generalise that banking has been, like most industries, focused on the quarterly, half, and full-year financial results. While this generalisation is unfair, the pandemic has highlighted that more should, and needs, to be done in terms of focussing on the needs of the customer. The COVID-19 pandemic highligh...
02 December 2020 /retail /covid-19 Customer Service 2015-2019-2025
Bob Lyddon Consultant at Lyddon Consulting Services
Jean-Pierre Mustier is to step down as CEO of Unicredit Group, in which he restored Faith and Hope over the last few years. He baulked at Charity: agreeing a merger with Monte dei Paschi di Siena (MPS) on the terms acceptable to the Italian government. There is a valuation gap of about €20 billion: the Italian government would be wanting about €6 b...
01 December 2020 /retail /wholesale
Thomas Pintelon Head of Strategy at Capilever
In a previous blog on whether "credits are not too commoditized" we shared some thoughts on how banks can differentiate more based on offered credit services rather than just interest rate. The blog mainly focused on private purpose loans, but similar trends and needs exist for businesses/SMEs. In this blog we won’t focus on large corpor...
01 December 2020 /retail Trends in Financial Services
Anatoly Kaptsan VP & Chief R&D Officer at Compass Plus
Omnichannel as a concept, is omni-present: it’s something that the industry has been discussing for years, but, particularly in banking, a true omnichannel experience is still a rare, almost mythical phenomenon. For years, financial institutions (FIs) have been working hard to ensure that they offer their customers the multiple touchpoints, such as...
01 December 2020 /payments /retail
At the outset of 2020, nobody in the banking industry could have predicted the chain of events that would unfurl. But it hasn’t all been doom and gloom – this year has seen unparalleled technological advancement that will undoubtedly benefit both banks’ internal operations and their customers. But will this momentum continue over the next twelve m...
30 November 2020 /retail /covid-19 Digital Banking Trends
Diederick Van Thiel Visionary Board Member | CEO | NED at AdviceRobo | IKANO Bank | Ikano Insight
Looking at the 2020 strategic banking game to detect the winners! The battle on the banking customer has become intense. Therefore, I researched the underlying competencies that drive current and future success in banking. Since September 11th, 2020, I have written a series of 5 blogs that illuminate banks’ differentiation in cost/income strategy,...
30 November 2020 /retail Banking Strategy, Digital and Transformation
Dennis Odiwo Product Manager at ACI Worldwide
Merchants worldwide have grown increasingly mindful of keeping customers’ sensitive data, such as payment card details, out of their own environments – and tokens seem to be the go-to tool to fill the gap. Processes such as reservations, returns, reporting and rewards typically require confidential data. However, incidents of high-profile data bre...
25 November 2020 /payments /retail Digital Banking Trends
Chandan Goel Manager-Data Engineering at PublicisSapient
Background and Motive Data predominantly is core to any and every organisation and so does Data Engineering. Especially in financial/banking industry where data’s availability and its fast processing in timely manner is even more important, from different perspective like customer retention, decision-making and regulatory requirements too. An ask ...
19 November 2020 /retail /sustainable BANKING banking on BIGDATA
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