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Magnitogorsk
Member since
2020
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Anatoly's blog archive

2020 (1)
Anatoly Kaptsan

Anatoly Kaptsan

VP & Chief R&D Officer at Compass Plus
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Blogs

 

Omnichannel banking, a myth or reality

01 Dec 2020

Omnichannel as a concept, is omni-present: it’s something that the industry has been discussing for years, but, particularly in banking, a true omnichannel experience is still a rare, almost mythical phenomenon. For years, financial institutions (FIs) have been working hard to ensure that they offer their customers the multiple touchpoints, such as...

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