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244 Results from 2022, /retail

Andrew Stevens

Andrew Stevens Global banking and financial services specialist at Quadient

'Which?' raises the alarm: 'Digital-only' banks could exclude older customers

High street banks were in the headlines once again this week, this time with consumer group Which? reacting to the recent spate of branch closures. With high-street banks now closing at a rate of 54 branches per month, campaigners have voiced concerns that elderly and vulnerable customers won’t be able to access their cash or get assistance if the...

/retail Digital Banking Trends

Nick Green

Nick Green Director at Purple Patch Broking Ltd

Bureau data contracts: 4 questions you should be asking

Negotiating the right price and quality of data for bureau contracts is essential for credit providers. Despite this, many organisations are unaware that there are differences in pricing and do not have the knowledge or information needed to negotiate competitive pricing or the pricing that works best for them and their customers. These negotiati

/regulation /retail Financial Risk Management

Sergio Barbosa

Sergio Barbosa CIO of Global Kinetic, and CEO of FutureBank. at Global Kinetic and FutureBank

Banking as a Service helps keep traditional banks relevant and competitive

When we first engage with traditional banks we often hear about the same challenges. Banks today are expected to compete against small, nimble fintechs on the one hand, while also fending off the growing competition from the megatech companies like Alibaba, Amazon and Google who are all rolling out their own financial service offerings. While they...

/retail /devops Banking Architecture

Rafal Andzejevski

Rafal Andzejevski Co-founder at PayAlly

Fintech sector’s overreliance on chatbots is a mistake

A recent study has found that 73% of consumer banking interactions are now digital, as people and businesses increasingly choose direct banks over more traditional banking institutions. Some of the key reasons for this include a more frictionless experience, a lower defection rate, and crucially – higher customer satisfaction overall. Having said...

/payments /retail Banking Regulations

Nick Green

Nick Green Director at Purple Patch Broking Ltd

The state of data pricing: At a glance [behind the curtains]

Data pricing is a challenge faced by every credit provider. In a competitive market, Bureaux price variations mean that some credit providers pay up to 1,500% more (per search) than competitors for the same data from the same provider. This is due to a lack of transparency in the industry which makes it difficult for credit providers to achieve a ...

/regulation /retail Financial Services Regulation

Campbell Shaw

Campbell Shaw 

Purchase intelligence could be the key to helping consumers through the cost-of-living crisis

Energy bills, food prices, national insurance and inflation are all on the rise causing mounting financial pressures and concerns for consumers. As the cost of the weekly food shop goes through the roof and the price of filling up the car creeps, consumers are looking for better ways to manage their finances and find the best savings options possi...

/retail /wholesale Online Banking

Andrew Beatty

Andrew Beatty Head of Wealth, Retirement & International at FIS

Banking as a Service: A Fast and Economic Route to Market.

My last blog explored Banking as a Platform (BaaP) to assess its market drivers and potential benefits. Today’s blog considers Banking as a Service (BaaS), a business model which is sometimes described as the inverse of BaaP. Are these two bookends really complements or substitutes? BaaS offers a new route to market for banks. It empowers them to...

/regulation /retail Banking Strategy, Digital and Transformation

Nikolai Hack

Nikolai Hack COO at Nucoro

Why tech partnerships are key to banks’ survival (Part 2)

In the first of our two-parter, we looked at why tech partnerships are key to the survival of the established banks. We explored the ‘say-need-gap’ and how there is a disconnect between what customers say they want from digital banking services and what they need so that they will effectively engage with them. Crucially, how banks can leverage the...

/retail Digital Bank Transformation

Gregg Early

Gregg Early Director of Market Engagement at Moven

Keep People at the Center of Your Data

A number of years ago, I wrote a blog regarding an interesting factoid I stumbled upon. It has to do with economist Charles Goodhart and his idea known as Goodhart’s Law: When a measure becomes a target, it ceases to be a good measure. Over the years, as the fintech space and quite frankly the tech space in general has expanded, I keep coming back ...

/retail /inclusion Digital Bank Transformation

Ketharaman Swaminathan

Ketharaman Swaminathan Founder and CEO at GTM360 Marketing Solutions

Open Banking: EU v. USA

Open Banking is a flop, it’s too costly, clunky, and businesses struggle to make money from it. - Anne Boden, CEO of Starling Bank, to Treasury Committee (Source). After a regulatory mandate and nearly five years of media buzz, EU Open Banking recently crossed 5 million users. See Open banking passes five million user milestone. On the other hand,...

/regulation /retail

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