Andrew Stevens

Andrew Stevens

Global banking and financial services specialist at Quadient
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In the age of GDPR, why are banks still getting data management wrong?

10 Mar 2023

Since the introduction of GDPR in 2018, it’s been clear that consumers have the right to know how their data is being used and that businesses must handle it with care. While the UK seems set to introduce its own data protection bill, it hasn’t changed the fact that it is crucial for organisations to take data seriously. In no sector is this more

Customer Service 2015-2019-2025

Why banks need better communications during the cost-of-living crisis

18 Aug 2022

A recent story revealed that thousands of bank customers are at risk of losing out on cash after being told to “call NOW or miss the best rates”. While lenders are generally expected to pass on any information about raised interest rates automatically, customers are now being asked to reach out about these changes themselves. This was shortly fol...

Digital Banking Trends

'Which?' raises the alarm: 'Digital-only' banks could exclude older customers

29 Apr 2022

High street banks were in the headlines once again this week, this time with consumer group Which? reacting to the recent spate of branch closures. With high-street banks now closing at a rate of 54 branches per month, campaigners have voiced concerns that elderly and vulnerable customers won’t be able to access their cash or get assistance if the...

Exposing Financial Crime

HMRC Warning on Scams is Only Half the Problem

18 Mar 2022

This week, we heard the news that HMRC is warning Self Assessment customers to be on their guard after more than 570,000 scams were reported to HMRC last year. The news comes as a wake-up call for those who use the Self Assessment service, but it’s also a grisly sign that the true scale of email, text and call scams is likely much larger than any ...