392 Results from /people
Shemina Jiwani Chief Operating Officer at AscendantFX Capital Inc.
Strategies for retaining and nurturing female talent The COVID-19 pandemic undoubtedly had a disproportionate impact on women in the workforce. For instance, a recent study of six countries (China, Italy, Japan, South Korea, the UK, and the US) found that women were 24% more likely to lose their jobs compared to men. Additionally, December 2020 U...
05 March 2021 /people /covid-19 Women in FinTech
Steve Morgan Banking Industry Market Lead at Pegasystems
With most financial services employees now working from home, one challenge that is having a profound effect on productivity is decreased collaboration. Modern communication tools and video calls have been indispensable, but the distributed nature of today’s workforce is resulting in teams struggling to work together to solve business and customer...
04 March 2021 /people /retail Trends in Financial Services
Andrew Beatty Head of Wealth, Retirement & International at FIS
Why a Bank’s Customer Experience (CX) Must Reflect Its Brand and Values Commodities are widely available products that are bought and sold, interchangeably. In the early 19th century, the economist David Ricardo noted, “The exchangeable value of all commodities rises as the difficulties of their production increase” and this remains true today. At ...
25 February 2021 /people /retail Banking Strategy, Digital and Transformation
Andrew Stevens Global banking and financial services specialist at Quadient
Last week, the Information Commissioner’s Office announced it has issued fines totalling nearly half a million pounds to four companies making nuisance calls to numbers registered with the Telephone Preference Service (TPS). It is against the law to make marketing calls to numbers that have been registered with the TPS for more than 28 days, unle...
01 February 2021 /regulation /people Customer Service 2015-2019-2025
Tejasvi Addagada Enterprise Data Head at Fortune 500 financial service provider
In 2021, the focus of financial services will be inclined to enable digital customer journeys as well as to sustain and grow revenue streams. Actively governing data will make managing it more formalized thus making it more available, less complex to understand, and protect the customers' data rights. Three principles and associated formalized dime...
03 January 2021 /people /predictions Artificial Intelligence and Financial Services
Stephen Stantiall Senior consultant at Capco
This blog was co-authored by Daniella Chrysochou, Senior Consultant & Steve Stantiall, Senior Consultant at Capco Many financial services organizations are transforming the way in which they deliver change by adopting new ways of working and leveraging models such as Modern Delivery, Scaled Agile and Value Streams. But what do these (latest) a...
16 December 2020 /people Banking Strategy, Digital and Transformation
Retired Member
Since the 2008 financial crash, financial services have developed their compliance systems at pace. From tools that analyse trades and behavioural anomalies, to those that track and map changing financial regulation – manual, error-prone systems are fast becoming a thing of the past. CUBE’s Elliot Burgess reflects on the journey of automation so f...
27 November 2020 /regulation /people RegTech
Almost every sector in the UK has faced unprecedented disruption in 2020 and the finance sector is no different. In particular, businesses operating in this industry have had to overcome a series of obstacles to ensure they can still deliver when it comes to customer service. Contact centre staff have been forced to work remotely and agents have h...
18 November 2020 /regulation /people
Ivan Kot Solution Consultant at Itransition
Technology remains a lucrative business even in the times of a worldwide economic recession and uncertainty. Gartner projects the global IT spending to slide only by 8% in 2020 and recover slowly but steadily over the next year, and certain segments, such as remote working software and cloud services, will see an increase in spending. Also, due to...
17 November 2020 /people /startups Business Knowledge for IT
Banking has really changed in the last decade by the entry of New Age Banks (NAB), NeoBanks and Fintechs. They are rolling out new digital features/services at an alarming rate now. Although,the traditional incumbent banks worldwide are trying to cope up with them, but due to the existing impediments, it slows down their pace to match up with them...
16 November 2020 /people /markets Banking Strategy, Digital and Transformation
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