280 Results from 2021, /retail
Retired Member
The worlds of fintech and retail have always been connected. As technology advances, they are becoming even closer, both grappling with changes in consumer behaviors. A new ‘always-on’ customer combined with innovations is driving this new proximity. The growth of multi-screening habits, where online users consume content and information via a var...
21 September 2021 /retail /predictions Fintech
As banks seek ways to facilitate profitable growth, many are evaluating how they can create more operational efficiencies by strategically investing in technology. Leading banks have been driving transformation for years, but with the disruptions caused by a global pandemic coupled with a flurry of M&A activity; financial services firms of all...
21 September 2021 /retail /wholesale Banking Strategy, Digital and Transformation
Kartik Swaminathan Author - 3F: Future Fintech Framework & Founder at Fintastech (Fintech Consulting & Coaching)
In digital world we live in, FinTech’s offers enhanced convenience, experience, transparency & choice to customers. Customer expects better price, faster processing, better access, service and a peace of mind. New technologies like Chatbots, AI / ML, Social Media have somewhat enhanced the experience for customers too. In past IVR’s, call centr...
20 September 2021 /people /retail Customer Service 2015-2019-2025
Sergei Artimenia Managing Director at RNDPOINT.com
The payments sector saw record investment last year. This investment, coupled with the almost total everyday life digitalization, caused the sector to make a major step forward. Embedded finance, Buy Now Pay Later (BNPL) schemes, and incumbent-backed payment ventures are booming over the past year. But what payment innovations will go on to be in ...
17 September 2021 /retail /inclusion Banking Strategy, Digital and Transformation
The pandemic caused a period of unprecedented turmoil and opportunity in the world around us. Markets including banking are changing faster in the past year than at any time before. Now, traditional and alternative financial institutions have to align products and services they offer with their customers' needs and expectations. The ultimate targe...
17 September 2021 /retail /wholesale Banking Strategy, Digital and Transformation
Andrew Beatty Head of Wealth, Retirement & International at FIS
Why Automation is Crucial Collections, like virtually all areas of financial services, is an increasingly digital business, with universal digital drivers forcing the pace of both change and opportunity. As Cisco’s outgoing CEO John Chambers boldly predicted in 2015, “At least 40% of all businesses will die in the next 10 years… if they don’t figu...
16 September 2021 /regulation /retail Banking Strategy, Digital and Transformation
Thomas Pintelon Head of Strategy at Capilever
While many financial players are investing heavily in transforming the credits domain, the financing products themselves have not changed significantly in the last few decades. Instead, innovation is mainly focused around digitizing and automating existing credit products and processes using modern techniques to better assess the credit risk. In o...
15 September 2021 /retail /predictions Trends in Financial Services
We have all recently heard/read an article or story regarding the growing business of the so-called “Buy now, pay later”. Every week there is a new company in the banking or payments sector entering or launching a BNPL product (i.e. Revolut, Apple, Monzo, Amazon, Square, etc.). All these players are entering because they must think that there ...
15 September 2021 /payments /retail BNPL
As more players enter the market, BNPL is becoming a crowded space with innovative product variations. Other than the traditional pay-in-four model that pureplays offer, new entrants offer a variety of products that incorporate the fixed payments feature. Some examples in the market include splitting credit balance ( Scotiabank), splitting purchas...
13 September 2021 /payments /retail BNPL
Christoffer Hernæs Advisor and investor at Hernæs Consulting
One of the recurring topics for increased competition in the banking sector is account number portability. Just like number portability evened the playing field between consumers and service providers in the telco industry, is it possible to achieve the same in the banking industry? Even though the number of consumers that have reportedly switche
13 September 2021 /retail
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