218 Results from 2020, /retail
Thomas Pintelon Head of Strategy at Capilever
Recent surveys indicate that the biggest aspiration of millennials today is not to buy a house or to get married, but to become debt-free (e.g. Business Insider, New York Life, ...). In the US and UK, many young adults are struggling with enormous student loans, but even in countries where studying is cheaper similar echoes are heard. Millennials ...
29 April 2020 /retail Innovation in Financial Services
Retired Member
Let us begin with the current state. The consumer credit industry is flourishing, with a variety of players such as banks, niche banks, and sales financing companies ("buy now pay later") growing, this applies to both the absolute number of loans given and the average size of these loans. In a report from the Swedish FSA, unsecured cons...
29 April 2020 /retail /covid-19 Behavioral Economics in Banking
Roel Jansen SaaS Solutions Marketing at Temenos
The rise of technology, digital services and social networks have led to increased customer expectations. Consumers are demanding personalised services throughout all industries – particularly banking and finance. Consumer perceptions of digital banking are changing. A personalised experience Increasing customer demands for speed, simplicity, and...
28 April 2020 /retail /cloud Fintech
Mahesh Pawal Portfolio Product Manager, Digital Transformation at Fiserv
You want to buy that new shiny latest model of iPhone from Apple store. And as you take out your wallet to pay the bill, you are bewildered – 3 credit cards and 2 debit cards – which one to use? Obviously, debit card doesn’t make sense – but wait! There is an offer which says, 10% additional cashback on debit card payment and another one says – ‘
25 April 2020 /payments /retail Digital Banking Trends
Welcome to the third and final instalment of my Bank of Tomorrow blogs. You can view the first two here. Without mentioning the C-Word, it goes without saying that over the last few weeks the world has changed beyond recognition. The consequences are far-reaching and continue to unfold but, in many ways, this very unfortunate situation has expose...
23 April 2020 /retail /covid-19
Andrew Beatty Head of Wealth, Retirement & International at FIS
In the banking industry, the core system contains vital records for the business. It is the beating heart of the operation, so its “life expectancy” had better be built for the long haul. McKinsey estimates that about 70% of banks are reviewing their core platform to enable real-time processing and remain relevant in a digital world – but with the...
23 April 2020 /retail /sustainable Banking Strategy, Digital and Transformation
Doug Gross CEO at NGDATA
When we talk to organizations about customer experience (CX) or about CX tooling, we often get the reaction that they are already working on this or that they’re quite ‘good’ when it comes to it. They managed to leverage customer data for providing a relevant interaction. However, we notice that the company’s internal expectations are rarely met. ...
22 April 2020 /retail /identity Data Management and Governance
Few people could imagine going back to a life without binge-watching Netflix, creating Spotify playlists, or backing up files on Dropbox, Drive, or iCloud. However, there is a flipside to subscriptions and recurring payments. The explosive growth of subscription services, people are losing track of what they have. A 2019 study by Minna Technolo...
21 April 2020 /payments /retail Banking Strategy, Digital and Transformation
"Evolve or become irrelevant" has been the mantra in the banking and finance sector for some time now. Updating legacy systems and transitioning to more agile, innovative technology has been a challenge at the forefront of most banks’ priorities within recent years. Developing digital experiences for clients and keeping up with increasi...
21 April 2020 /retail /cloud Fintech
Joris Lochy Product Manager at Intix | Co-founder at Capilever
In most industries there is an evolution from pre-paid to post-paid, i.e. instead of having to acquire products or pay costly subscriptions or licenses upfront (with a lot of unnecessary features), there is a tendency to pay more based on usage. This trend of "Everything as a Service" is converting massively CapEx into OpEx, which financ...
20 April 2020 /payments /retail Payments strategies 2015-2020-2030
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