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Knowledge monologue is pervasive All over the world, employees, customers and citizens are expected to read, understand and action the knowledge found in so many documents: policies, regulations, st...
Conversation-as-a-Service is a business model involving a blended approach of people and chatbots delivering dialogue for personalised interaction and orchestrating services in context to the granular...
To combat the accelerating speed of change, there is a growing need for a step change that leads to more productive and smarter humans. The barrier to this transition is knowledge needed by humans, wh...
The shift towards specialist chatbots has highlighted how organisations are vulnerable to decision distortions and deceptions, with the way their people work deep within the organisation. This vulne...
Conversation-as-a-Service enables an individual to benefit from contextual knowledge expressed directly to them. The individual controls the dialogue through the options they select, which can be enri...
More and more time is being spent by employees interacting with each other, customers, partners and suppliers, as part of delivering projects, products and services. These interactions often relate t...
As conversation-as-a-service gains momentum, it is providing a two-way marketing, sales and services interaction between customers and organisations from both the public and private sector. Being able...
Conversation-as-a-Service is the co-existence of chatbots and humans to deliver value through dialogue. A core consideration is the Conversational User Interface (CUI), which has three purposes: Or...
ISO 9001 is the most widely used quality management standard worldwide. There are over 1m organisations across over 170 countries that are certified to this standard. The latest edition ISO 9001: 20...
We all know that a Standard Operating Procedure (SOP) is a step-by-step set of instructions written by an organization to help workers carry out complex routine operations. Each SOP is aimed to achiev...
As the pace of change continues to accelerate faster and faster, it has become overwhelmingly clear that training is no longer fit for purpose, to address the ever-widening knowledge gap. This is not ...
Within traditional Financial Services there is a common belief that regulation has fundamentally constrained the industry, but at the same time innovation through FinTech has blossomed. The Regulators...