307 Results from 2023, /retail
Alex Kreger Founder and CEO at UXDA Financial UX Design
Customer engagement in banking refers to the interactions and relationships between a financial brand and its customers that cultivate a sense of loyalty, involvement, and investment in the bank's products and services. It is a measure of how involved and committed customers are to the financial brand and how much effort they are ready to put into...
11 December 2023 /retail /identity Banking
Srinivasagopalan R Vice President at Tata Consultancy Services
As the banking industry rebounded from the pandemic, they entered a period of new challenges and opportunities. MACRO DEVELOPMENTS: Market, Regulatory, Competition and Technology In the current business operating environment, there are few concerns around inflation leading to higher interest rates, which makes it expensive for banks to borrow and l...
11 December 2023 /retail /predictions Digital Banking Trends
Vivek Dubey Industry Engagement Innovation-Associate Director at Capgemeini
This year has been amazing from a Technology perspective, the way the usability aspect of Gen AI is discussed in every forum, board room, and at individual level across industries is unparalleled. We can say 2023 is the year of technology belief and confidence in accepting the technology through heavy investments in building an innovation culture ...
10 December 2023 /retail /predictions Fintech
Raktim Singh Senior Industry Principal at Infosys
Though the last couple of years, including the pandemic, have forced banks to 'embark upon a digital transformation journey,' we still find many gaps here. During the pandemic, banks realized their services needed to reach customers even during lockdown. Many banks have moved to the cloud, and for them, moving to the cloud has become a digital tra...
09 December 2023 /retail /wholesale Digital Banking
Unbundling is a business process where a set of products or services inside a value chain is broken down to provide better value. Post unbundling, each product or service can be provided by a different player, who aims to provide the best value to the customer. In this article, we will explore, how ONDC will reshape digital commerce by unbundling ...
08 December 2023 /retail /inclusion Technology for Social Good
Henning Holter Director, Business Development at Star Global
The rise of Buy Now, Pay Later services has brought forward a revolutionary approach to lending. So, how can the appealing features of BNPL be integrated into traditional lending? Considering BNPL is in effect akin to unsecured lending, and will serve the same purpose for many consumers, it should be a real eye-opener for how traditional lenders ca...
08 December 2023 /payments /retail Banking and Lending Solutions
For centuries, we have seen lending and borrowing. Before banks came into picture, people used to borrow from other wealthy person in their vicinity. These loans were taken either to start a business, expand the current business or some personal needs. Based on your relation with other wealthy person, rate of interest used to vary in north of doubl...
07 December 2023 /payments /retail Decentralized Finance (DeFi)
Nick Green Director at Purple Patch Broking Ltd
With almost half of UK adults having used BNPL, lenders face a key challenge: the varied data reporting practices among BNPL providers and CRAs. In this piece, we'll explore the rapidly growing BNPL market, and shed light on the disparities in data reporting and the implications for the credit industry. The rise of BNPL in the UK market BNPL has...
07 December 2023 /regulation /retail Banking
Silvija Krupena Director of FIU at RedCompass Labs
Human trafficking is not only one of the biggest injustices of our time, but it is also one of the most widespread financial crimes in the world. Profits are estimated to be over $150 billion a year. Traffickers’ criminal techniques are becoming increasingly sophisticated, which makes it challenging for banks to spot and stop the transfer of ill...
07 December 2023 /retail /crime Banking
As we step into 2024, the financial industry faces an array of challenges that demand a reevaluation of the way users interact with financial services. Users now expect more than just seamless functionality—they crave a financial user experience that is intuitive, efficient, pleasant and, above all, tailored to their evolving needs. In this articl...
07 December 2023 /people /retail Banking Strategy, Digital and Transformation
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