278 Results from 2024, /retail
Sara Costantini Regional Director for the UK and Ireland at CRIF
As services across our lives have become increasingly instant, it is logical that these expectations now extend to services with banks, insurers and other financial providers. When they engage with their financial providers, customers quite reasonably expect these interactions to be fast and convenient, with minimal delays in both processing appli...
13 December 2024 /retail
Steve Britain CEO at Monument Technology
The UK’s building societies have stood resolutely against the test of time, despite operating within a financial services ecosystem that has remained in a near constant state of evolution. Although the sector has seen many changes over the years, they have held steadfast to their values of mutuality, community focus, and exceptional service. And t...
12 December 2024 /retail
Nick Green Director at Purple Patch Broking Ltd
When is the best time to renegotiate a credit bureau contract? With costs, data quality, and your organisation's changing needs on the line, the timing of renegotiation can make all the difference in maximising contract value and ensuring your contract stays aligned with your business goals. Acting too late can leave you stuck overpaying or ope
12 December 2024 /regulation /retail Banking
Retired Member
Companies across various sectors, from travel to retail and everything in between, are recognizing the value of embedded finance by creating super-apps or platforms that incorporate a variety of types of services (including financial) to enhance customer loyalty and create new revenue streams. Embedded finance is transforming financial services ac...
11 December 2024 /payments /retail
Yuriy Gnatyuk COO at Kindgeek
With its rapid growth taking off in late 2022, the field of AI has been flourishing ever since. And the disruption is definitely far from slowing down: 75% of companies expect artificial intelligence to yield significant or disruptive change in their respective industries in years ahead according to McKinsey. Being a huge productivity driver, Ge
11 December 2024 /ai /retail Artificial Intelligence and Financial Services
Alex Kreger Founder and CEO at UXDA Financial UX Design
The digital transformation in banking—once hailed as the panacea for accessibility, efficiency, and growth—has inadvertently plunged many into a sea of sameness. The widespread adoption of templated designs and standardized user interfaces has led to a relentless pursuit of functionality over individuality. This shift has cost financial institutio...
11 December 2024 /retail /identity Innovation in Financial Services
Kathiravan Rajendran Associate Director of Marketing Operations at Macro Global
Banks currently hold approximately 25% of the global international remittance market, compared to fintechs and MTOs, which have grown rapidly to command the remaining share. Traditional Money Transfer Operators (MTOs) such as Western Union hold about 15%, while digital-first fintechs like Wise and Revolut are gaining ground, claiming approximately...
10 December 2024 /payments /retail Banking Strategy, Digital and Transformation
On November 29, 2024, the European Commission introduced the Commission Implementing Regulation (EU) 2024/2956, laying down detailed technical standards for the application of Regulation (EU) 2022/2554, known as the Digital Operational Resilience Act (DORA). This update, which will officially come into force 20 days after its publication in the Off...
05 December 2024 /regulation /retail Financial Services Regulation
Andy Park Design Director at Creode
The role of emotion in financial UX: How to create interfaces that engage users on a deeper Level In financial services, user experience (UX) design is often focused on clarity, security, and functionality. But an element that is frequently overlooked—and yet crucial—is emotion. People make financial decisions not only with their heads but also wi
04 December 2024 /wealth /retail Marketing in Financial Services
Unlock operational efficiency with automation and scale Financial institutions are laser focused on efficiency, and rightly so. A poor efficiency ratio – the relationship between your expenses and your revenue – will slow the movement of money through your institution to a crawl and negatively impact your service to customers. Efficient operations...
04 December 2024 /payments /retail
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