Latest opinions that Freddie McMahon has shared on Finextra

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Freddie McMahon

Director Strategy and Innovation

DF2020 Ltd

Member since

04 Aug 2017

Location

London

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Freddie's opinions

A Paradigm Shift in the Making

Conversation-as-a-Service is a business model involving a blended approach of people and chatbots delivering dialogue for personalised interaction and orchestrating services in context to the granularity of a dialogue-step.

11 October 2018 /ai /startups Fintech

Conversation-as-a-Service: the big challenge and big opportunity of algorithmic knowledge

To combat the accelerating speed of change, there is a growing need for a step change that leads to more productive and smarter humans. The barrier to this transition is knowledge needed by humans, whether customers or employees, to make informed and timely decisions. Knowledge is too broad a term. The highest form of knowledge is for informed...

10 September 2018 /ai Banking Regulations

Conversation-as-a-Service: decision distortions and deceptions

The shift towards specialist chatbots has highlighted how organisations are vulnerable to decision distortions and deceptions, with the way their people work deep within the organisation. This vulnerability relates to inherent weaknesses within repetitive tasks, which are reliant upon individuals making accurate decisions. The scope is extensive ...

01 September 2018 /ai Operational Risk Management

Conversation-as-a-Service: knowledge economies of scale

Conversation-as-a-Service enables an individual to benefit from contextual knowledge expressed directly to them. The individual controls the dialogue through the options they select, which can be enriched, if needed, through contextual explanations in the form of further dialogue, pictures and videos. This revolution in interaction is slowly gaini...

13 August 2018 /ai /regulation Business Knowledge for IT

Conversation-as-a-Service: the revolution in interaction

More and more time is being spent by employees interacting with each other, customers, partners and suppliers, as part of delivering projects, products and services. These interactions often relate to searching, coordinating, synthesising, understanding, reasoning, decisioning, and monitoring. This is not a surprise as it reflects the complexity ...

03 August 2018 /ai Innovation in Financial Services

Conversation-as-a-Service insights for new sense-making frameworks

As conversation-as-a-service gains momentum, it is providing a two-way marketing, sales and services interaction between customers and organisations from both the public and private sector. Being able to undertake chatbot dialogue at scale, consistently across all digital touchpoints, is setting a new benchmark for customer and indeed employee exp...

27 July 2018 /ai Business Knowledge for IT

Conversation-as-a-Service insights for changing everything

Conversation-as-a-Service is the co-existence of chatbots and humans to deliver value through dialogue. A core consideration is the Conversational User Interface (CUI), which has three purposes: Orchestrate dialogue between the machine and the human Orchestrate microservices for processing events, tasks or processes Orchestrate handover for huma...

20 July 2018 /ai /startups Finance 2.0

Chatbots to set a new benchmark for ISO 9001 organisational knowledge across 1m organisations

ISO 9001 is the most widely used quality management standard worldwide. There are over 1m organisations across over 170 countries that are certified to this standard. The latest edition ISO 9001: 2015 introduced major new requirements. The most important is Clause 7.1.6 as it sets the standards for the practical knowledge to support servicing cus...

13 July 2018 /ai /regulation Fintech innovation and startups

The Normalisation of Procedural Subjectivity

We all know that a Standard Operating Procedure (SOP) is a step-by-step set of instructions written by an organization to help workers carry out complex routine operations. Each SOP is aimed to achieve efficiency, quality outcomes and uniformity of performance, whilst reducing miscommunication and failure to comply with policy, regulatory and stat...

06 July 2018 /ai /regulation Finextra site news

Corporate training cannot cope with the ever-widening knowledge gap

As the pace of change continues to accelerate faster and faster, it has become overwhelmingly clear that training is no longer fit for purpose, to address the ever-widening knowledge gap. This is not to say that training is superfluous, but it should not be deployed when there are viable alternatives that are more efficient and effective and opera...

30 June 2018 /ai /regulation Fintech innovation and startups