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Data Privacy regulations increase challenges for bank KYC and AML programs Financial services organizations are under increasing pressure from regulators to focus on KYC and client due diligence. Thi...
Virtual reality, voice recognition, artificial intelligence, augmented reality: these are the technologies that are set to change the way we interact with each other and in business. They are the way ...
Despite the considerable risk involved in removing legacy systems, not all big banks are hesitant to attempt to combat the problem, including NAB. Yet NAB’s implementation of a new core banking platfo...
Part 2 of "Are banks too big to scale" While changes in payments trends from consumers are placing increasing strain upon large, traditional bank systems, they aren’t the only force altering...
The ever-increasing size of traditional, long-standing banks has been a fascinating point of discussion for many years now, with the possible problems arising from banks being “too big” having far rea...
Money is not the only thing banks store in their premises. The other valuables are counted in bytes — or even petabytes, i.e. client data. Everything about customers, from their personal information t...
User Experience (UX) in banking is about human feelings, impressions and behaviours while using banking digital interfaces. For my UXDA agency the aim of banking UX engineering is to create financial ...
The short to medium term lending market is diverse, comprising customers entering the credit market for the first time as well as those re-entering. The first-timers often include students or migran...
Mobile banking apps are used more than 7,610 times per minute according to research by BBA As Bill Gates famously said: “Banking is essential, banks are not.” According to research by BBA and Statist...
Digital technologies have been driving the evolution of customer service over the last few years and this is rapidly changing the way financial organisations, and their customers, think about customer...
BANKS - AN INFORMATION AND DATA ANALYTICS HUB Banks are storing valuable customer data since decades but they have never harnessed the same. The data which is lying in every bank is nothing less tha...
Because of increasing competition, and low interest rates, net interest income is going down. This isn’t what our shareholders and members want. But what can we do about it? In a previous post, I lis...