35 Results from 2020
Joris Lochy Product Manager at Intix | Co-founder at Capilever
The last 5 years dozens of so-called neo- or challenger banks (according to Exton Consulting 256 neobanks are in circulation today) have disrupted the banking landscape, by offering a fully digitized (cfr. "tech companies with a banking license"), very customer-centric, simple and fluent (e.g. possibility to become client and open an acc...
30 December 2020 /retail /inclusion Fintech
Due to the Covid crisis and the resulting increase of working from home (which will likely persist long after the crisis), the precious tradition (wide-spread in many companies) of collecting money for a gift for a colleague (typically for a wedding, child or pension) via a circulating envelope is now disappearing. In our modern digital age, this ...
14 December 2020 /payments /retail Payments strategies 2015-2020-2030
You could argue that the main role of a bank is to increase the buying power of its customers, i.e. support their customers in increasing their assets. This can be through credits or investments. Both solutions make purchases possible, which can give a positive return in the future, i.e. an investment is a purchase of a financial product aiming to ...
08 December 2020 /retail Personal Finance
The Corona crisis has led to an exponential decrease in the usage of cash, due to the associated hygienic problems and the enormous rise of eCommerce. While in commercial transactions cash is disappearing rapidly, it is however still commonly used for informal money exchanges, like between friends, family, colleagues…, but also those payments are ...
01 December 2020 /payments The Payments Business
With regulators worldwide becoming more and more demanding and processes to get licensed becoming more and more costly and complex, obtaining a license from a regulatory authority has become a full business in its own. Not only are there (lawyer) firms (such as FLA = Financial Licensing Advisors, Simont Braun, Four & Five…) specialized in comp...
23 November 2020 /regulation Banking Regulations
While the word "Ecosystem" was almost unused in the financial services world a few years ago, today it is on the top of the agenda of every bank and insurance company. As always, with such a loaded term, it is important to take first a step back and oversee the bigger picture. Ecosystems in the financial services industry are a logical e...
16 November 2020 /startups /markets Embedded Finance
In my blog "Customer acquisition cost: probably the most valuable metric for Fintechs" (https://bankloch.blogspot.com/2020/06/customer-acquisition-cost-probably-most.html) I described how a customer acquisition strategy can make or break a Fintech. In the traditional Retail sector, focused on selling different types of products for perso...
09 November 2020 /retail Fintech innovation and startups
Regrettably almost all of us have to deal at one point in time with the passing away of a loved one and the associated financial administration to handle the succession. Obviously this is an emotional activity, where a personalized, empathetic and frictionless service from the bank are essential. When a customer is grieving, the last thing he wants...
02 November 2020 /wealth /retail Digital Banking Trends
In the corporate world, the usage of Excel files is still enormous. Many business tools are still running in Excel, often extended with VBA macros and applications. As an Excel fan myself, I can relate to that, as nothing else allows in such a short time to build a powerful and flexible tool, adapted to your specific business needs. However as a so...
19 October 2020 /devops Data Management and Governance
Following the financial crisis, bank control authorities (like the FCA in the UK or the FSMA in Belgium) and compliance departments within banks have grown exponentially. As a result, regulatory costs have also increased dramatically relative to banks’ earnings. At first sight, this seems indeed the correct reaction, to better control and monitor ...
13 October 2020 /regulation Banking Regulations
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