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3856 Results from /retail

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

UX Case Study: Designing Gen AI Banking for Gen Z

Over the past decade, messaging apps and AI-powered chats have redefined how we interact with the digital world. What started as a way to stay in touch with friends quickly evolved into a universal interaction model, especially to Gen Z. With the rise of generative AI, this trend has accelerated dramatically. Instead of scrolling through menus or t...

/ai /retail Innovation in Financial Services

Ketharaman Swaminathan

Ketharaman Swaminathan Founder and CEO at GTM360 Marketing Solutions

Rising Friction In Banking - Part 2

In Rising Friction In Banking - Part 1, we saw four friction hotspots in customer journeys and applications in banking. In this Part 2, we'll see four more. 5. Account Opening Audit I received a letter from the bank where I hold my Public Provident Fund account. For the uninitiated, in India, PPF is the pension component of social security. When I...

/payments /retail

Luigi Wewege

Luigi Wewege President at Caye International Bank

Digital Integration Over Dollar Dependence: Central America’s Banking Crossroads

For decades, Central America’s financial systems have stood on fragile ground, tethered to the U.S. dollar and reliant on foreign correspondent banks. Every major shock from the debt crises of the 1980s to the 2008 global meltdown and the COVID-19 pandemic has revealed the same vulnerabilities: liquidity squeezes, shrinking credit, and instabilit

/retail /predictions Banking Strategy, Digital and Transformation

Viacheslav Kostin

Viacheslav Kostin CEO at WislaCode Solutions

Key Fintech Features Enhancing Banking App Engagement

Mobile banking apps have evolved into powerful platforms that go beyond basic transactions. In today’s competitive financial landscape, banks and fintech firms rely on innovative features to boost user engagement and foster customer loyalty. Tools like personalised rewards, referral programmes, bill-splitting capabilities, and subscription managem...

/payments /retail Online Banking

Luke Voiles

Luke Voiles CEO at Pipe

What All Great Embedded Finance Innovations Have in Common: 3 Core Features

Embedded finance might be yesterday’s favorite buzzword, but that’s only because it’s grown up and into a viable industry in its own right. The formula of taking great products and adding in personalized financial services wasn’t possible just a few years ago, and it’s given way to some runaway successes. Uber popularized the magic experience of w...

/payments /retail Embedded Finance

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

Banking AI Implementation Case Study: Design of a Living Bank User Experience

What if your digital bank wasn’t just a service, but a living companion? Over six months, we designed a groundbreaking AI-powered financial product that aimed to reshape how customers engage with their money. Here are some key insights and takeaways from that journey. This was not another static banking app. It was envisioned as an AI-powered prod...

/ai /retail Innovation in Financial Services

Raktim Singh

Raktim Singh Senior Industry Principal at Infosys

Causal AI: Going Beyond Correlation in Finance

Today, Artificial Intelligence (AI) has become a buzzword across industries. In finance, AI is used to identify fraud, automate lending decisions, predict stock price movements, and, in some cases, optimize portfolios. However, there is a limitation to contemporary AI approaches—they primarily lack a clear basis in causality, instead favouring co...

/ai /retail

Rory Galvin

Rory Galvin Founder and CEO at Navirum

For Advisors, Succession Isn’t An Event - It’s a Strategy

I've worked with thousands of Financial Advisors and their firms across North America, and succession planning consistently stands out as the most important - and most difficult - initiative they face. Not because of markets or products, but because it’s about legacy, clients, and the business built over decades. Yet, 60% of Financial Advisors in ...

/wealth /retail Trends in Financial Services

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

The Greatest Threat to Banking Isn’t Digital Disruption or AI—It’s Self-Deception

Fintechs won’t kill incumbent banks. Neither will AI. Banks will kill themselves. Not through disruption. Through self-deception. They’ll collapse because they believe things that aren’t true. The lies sound so familiar we’ve stopped questioning them: We’ve finished our digital transformation; If users struggle, it’s their fault; Digital is just ...

/retail /markets Innovation in Financial Services

Md Rezaul Karim

Md Rezaul Karim Director Business Development at Dandelion Payments

How Tight Outbound Controls Can Backfire: Fueling Hawala and Weakening Inbound Remittances

Bangladesh's strict currency control regulations, designed to safeguard foreign exchange reserves and stabilize the economy, often result in unintended consequences. While these policies aim to curb money outflows, they can inadvertently disrupt legitimate outbound payments, causing delays and driving individuals and businesses to seek alternative...

/payments /retail

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