3835 Results from /retail
Alex Kreger Founder and CEO at UXDA Financial UX Design
In the race to innovate, digital services are racing ahead, but trust is often left in the dust. The result? A gap between brands and users that can feel as vast as a canyon. Trust is more than just a checkbox on a digital product brief; it’s the glue that binds users to your brand. Without it, even the flashiest features can feel like empty promi...
20 January 2025 /retail /identity Innovation in Financial Services
Sara Costantini Regional Director for the UK and Ireland at CRIF
With the continued growth of AI and other new technologies, and shifting customer attitudes, 2024 was another year of major change for banks. With this in mind, there is much to take on board from the past year. From helping with debt, to better meeting expectations on sustainability and data protection, these are some of the key findings from our ...
20 January 2025 /retail Banking
Vivek Dubey Industry Engagement Innovation-Associate Director at Capgemeini
As an innovation anchor and evangelist, I constantly analyze emerging trends and disruptive business models. Recently, Blinkit's advertising campaign caught my attention, instead of focusing on product features, Blinkit's ads showcase how their service seamlessly integrates into and enhances modern life, solving real-time problems. It showcases a
18 January 2025 /retail /predictions Embedded Finance
Paul Speirs Managing Director of Consumer Information Services at Experian UK&I
Open banking is a vital part of the modern financial landscape, and this year holds particular significance for its advancement. This month marks the seventh anniversary of the UK's adoption of PSD2, the framework that supports open banking across the European Union. Additionally, the Data (Use and Access) Bill is moving through Parliament, furthe...
17 January 2025 /payments /retail
Richard Kalas Client Solutions Director for Retail Banking at GFT Group
There has been in recent months a considerable focus on consumer attitudes towards specific elements of digital banking, whether that be the digitisation of savings and investment products, travel services or fraud protection. This time, however, let us examine a more holistic view on how consumers feel about the security of their bank, thei
17 January 2025 /security /retail Banking
Retired Member
The dust has long settled on Black Friday and 2024’s proved to be more popular than ever. According to Shopify, its merchants ‘hit a record $11.5 billion in sales over the Black Friday-Cyber Monday (BFCM) weekend—up 24% from last year with strong sales momentum leading up to the event.’ Black Friday is a time of intense pressure and promise f...
16 January 2025 /retail /predictions Trends in Financial Services
Luke Allchin Director - North America at RFI Global
Life insurance, once a staple of financial planning for American households, is undergoing a quiet transformation, only half of US households have life insurance compared to three quarters 20 years ago. As life stages shift and household dynamics evolve, consumer sentiment towards life insurance has changed significantly since the start of the mil...
16 January 2025 /wealth /retail Banking
In the modern digital banking landscape, the bar for user experience (UX) and visual appeal continues to rise. Yet, when we take a critical look at many products in the space, it often seems like financial service designers shipping glorified high-fidelity (hi-fi) wireframes instead of truly refined digital experiences. Banks invest plenty of res...
14 January 2025 /retail /identity Innovation in Financial Services
Steve Morgan Banking Industry Market Lead at Pegasystems
The financial services sector has reached a turning point in the adoption of AI. The UK banking sector in particular has seen a remarkable increase, with AI adoption rates effectively doubling in recent years spurred by pioneering innovations from major players like OpenAI, Google, and AWS. This swift embrace of technology presents an exciting arr...
14 January 2025 /ai /retail Artificial Intelligence
Andy Park Design Director at Creode
A recent study by The College Investor revealed that Google’s AI-generated summaries are inaccurate or misleading in 43% of finance-related queries, posing risks for users making important financial decisions. While Google’s AI can handle simple questions well, it often misrepresents complex topics—such as tax rules, student loan plans, and invest...
09 January 2025 /retail /inclusion Marketing in Financial Services
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