218 Results from 2020, /retail
Alex Kreger Founder and CEO at UXDA Financial UX Design
The crisis we are facing has fast-forwarded the finance industry several years ahead. In just a few days, a great digital customer experience became the main differentiator between demanded financial products and failures. Companies that overcame the COVID-19 crisis successfully were the ones that digitalized quickly and focused all their efforts ...
21 July 2020 /retail /covid-19 Banking Strategy, Digital and Transformation
Gustav Korobov Senior Sales Executive - Core Banking platform at Advapay
Today, fintech firms and digital banks have become major disruptors of banking services and have transformed the traditional way of banking and payments that have been practised for years. Naming the most popular ones like digital, neo or challenger banks, everyone understands that they have brought new ideas and elevated customer experience in th...
17 July 2020 /retail /startups Fintech
Tim Simon CEO at Madiston plc
Is there any aspect of our lives that isn’t wholly dependent upon trust? Our relationships with our partners, family, friends, colleagues, suppliers of our goods and services, medics, law makers, governments, world leaders – all fundamentally rely on trust. With it, those relationships can be successful and productive. Without it, relationships...
16 July 2020 /retail /covid-19 Banking Strategy, Digital and Transformation
Andrew Beatty Head of Wealth, Retirement & International at FIS
There is no more business as usual. Even before the sweeping changes brought about by the pandemic, global banking and payments were already experiencing unmatched upheaval – and that pace of change is now accelerating. Digitalization redefines what’s possible in the banking industry. On the supply side, boundaries between channels and services ar...
16 July 2020 /payments /retail Banking Strategy, Digital and Transformation
Ron Cogburn CEO at Exela Technologies
This the latest research from Finextra and Exela Technologies by our man, Matt Tarpey It’s clear that the COVID-19 pandemic will likely have a lasting impact on many things, from the way we travel to the popularity of remote work arrangements and contactless delivery options. Add to that list the way individuals and small businesses make and reque...
14 July 2020 /payments /retail Banking Strategy, Digital and Transformation
Retired Member
As the world begins to slowly emerge from the COVID-19 lockdown, banks that have temporarily closed their retail premises and offices, pushing the majority of customers online, continue to reassess their digital transformation programmes – most of which were primarily centred on self-service, rather than replacing face-to-face delivery processes. ...
14 July 2020 /retail Open Banking
Banking and payments are no longer limited to banks, and it’s a transformation that’s only just begun. People want banking integrated into their daily lives and payment services that eliminate friction. In this blog we take a look at what banks need to do to adapt. Almost all bank systems and processes are firmly rooted in the past, reflections of...
09 July 2020 /payments /retail Banking Strategy, Digital and Transformation
COVID-19 has accelerated digital transformation across the financial services industry in a way that it was not wholly prepared for. It has placed fintechs much further ahead in the race to adapt and deliver new business models and revenue streams, especially for those who have already leveraged the potential of Open Banking. But while traditional...
09 July 2020 /regulation /retail Open Banking
Thomas Muth FinTech and Retail Banking Specialist at SoftServe
Acceleration of digitalization COVID-19 has led to a dramatic uptake of digital products and services. This has caused a shift in priorities for many financial institutions to ensure they stay relevant to their customers - placing digitalization at its core. Businesses across multiple sectors have found themselves relying heavily on digital technol...
03 July 2020 /retail /covid-19 Fintech
Social media, like any other innovation, is likely to go through a refinement period, which seems like a never-ending process of updates and improvements. Despite its substantial list of pros and cons, social media sites and apps have been here for more than a decade and its footprint in today’s society is both profound and undeniable. The socia...
02 July 2020 /payments /retail Social Banks
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