Social Banks

Founded by Elizabeth Lumley
Group founded 20 May 2010
Posts 53
Members 29
Group summary

Social Banks is a group that aims to discuss trends and debate as the financial services take their first steps into social media. Twitter, Facebook, LinkedIn etc..debate all here.

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Retired Member

Digital Inclusion: The Need of The Hour

Way back in 1955, All India Rural Credit Survey Committee recommended availability of institutional credit to the unbanked people in the country. The outcome was State Bank of India. We are in 2015. M...

25 Aug 2015
Retired Member

What the FFIEC social media guidance can teach UK firms

What is this all about? The FCA plans to publish new social media guidance for UK financial service companies in 1Q14. This follows the final version release of the Official FFIEC Guidelines for Soci...

30 Jan 2014
Retired Member

The voice of the customer is growing louder.

Did you think that it is always the customer who is at the receiving end of cleverly devised communication strategies and costly services? Think again. Recently we have seen some colourful examples of...

09 Sep 2013
Retired Member

Branch vs. self-service: Striking the banking balance

Retail bank branch closure is a growing trend in several countries as a cost cutting method. The thinking behind this is logical: branch banking is expensive so it makes sense to drive customers to ch...

18 Jun 2013
Retired Member

What the financial industry can learn from Co-Op Bank

Last week, the Co-Operative Bank experienced a six notch downgrade by Moody’s rating agency, based on an increased “problem loan ratio” – launching the financial world into concerns around a potentia...

14 May 2013
Retired Member

The Real Risk of Social Media

With news that ING is to enable elements of banking over Facebook and Chirpify to allow users pay with Facebook comments, it seems that social banking has arrived. How ironic then that most banks ar...

03 Apr 2013
Retired Member

Just how private is that conversation?

I’m not sure how practical it is for Lord McAlpine to sue 10,000 Twitter users, but it does serve as a very clear reminder that comments made over a public forum do have repercussions. Something many ...

06 Dec 2012
Retired Member

5 tips for building a successful internal social network

Last week, I had a very interesting catch-up with NixonMcInnes friend, Tony Stewart (@tonycomms). Tony is an internal communications executive at Aviva Investors and he agreed to talk us through his...

24 Oct 2012
Retired Member

Monitoring Social Media, Surveillance or Enablement?

An article on ZDNet caught my attention recently. It looked at a Gartner report that said 60% of businesses will be monitoring social media by 2015 and asked its panel of CIOs if were they doing so a...

02 Aug 2012
Retired Member

People sharing photos of cards online are not idiots...

...they might just be your increasingly rare fans. A few weeks back a new service started on twitter. @NeedADebitCard collated all the finest photos from the Internet taken by people keen to share th...

17 Jul 2012