215 Results from 2019, /payments
Retired Member
In B2B markets, retaining a small group of loyal customers can mean the difference between success and failure. According to a study by Bain & Company, B2B companies can expect between a 25 to 95 percent increase in profits with just a 5 percent boost in their customer retention rate. Improving your customers’ experience via a loyalty progr...
05 September 2019 /payments
Bernd Richter SVP - FIS Impact Ventures at FIS
Yet another run on mobile payments in Europe - or really the next chapter to build a realistic and successful counterbalance to Apple, Google, Samsung, Visa, Mastercard and alike? An newly created alliance of European payment providers wants to create a pan-European standard for smartphone payments as an alternative that does not require Apple, G...
03 September 2019 /payments SEPA and European Payments
As I previously discussed in my two-part series on B2C customer retention, It costs more to acquire a new customer than to retain an existing customer. The same holds true for relationships with B2B customers. The goal of any company should be to increase sales through customer retention. According to the Harvard Business Review, it can be “25 t...
30 August 2019 /payments
Craig Ramsey Head of Real-Time Payments at ACI Worldwide
As individual European nations forge a real-time, digital-first payments environment, they raise the bar for all financial institutions conducting business in the Eurozone. Instant payments have become the normality, and it’s no longer a question of “what’s the business case for implementation?” but a matter of how instant payments players can tak...
29 August 2019 /payments Banking Strategy, Digital and Transformation
Bob Lyddon Consultant at Lyddon Consulting Services
We have recently blogged about NPA and Pay.UK’s loose governance procedures generally, but we need to focus in on the case of iPagoo/Orwell, and its implications for New Payments Architecture (“NPA”), and whether it is soundly based. NPA is essentially the brainchild of Orwell’s CEO and CTO. Orwell’s CEO was a full member of the Payment Strategy Fo...
29 August 2019 /payments /startups
[First published by AccountingCPD] Many multinational corporates have a pooling arrangement for the cash balances owned by their various subsidiaries. For example this could be with Bank Mendes Gans in Amsterdam, under Dutch law, with every subsidiary holding as many currency accounts as it needs and periodically transferring surplus balances into...
27 August 2019 /payments
Shyam Khandelwal Business Analyst at HSBC
Do we really need the money as we know it today, in the future? The world is moving fast towards digitalization of financial transactions. The level of innovation happening in payments space is mind boggling. Governments are realizing the benefits of digital transactions and the negatives of cash, as a result, the usage of notes and coins is decre...
27 August 2019 /payments Banking Strategy, Digital and Transformation
Ralf Ohlhausen Executive Advisor at Pay Practice
The closer we come to 14th September 2019, the implementation deadline for the RTS on SCA & CSC, which details much of the PSD2 legislation, the less room we have for unclarity about its stipulations. One of these open points and maybe the most important one is the definition of an “obstacle” in the sense of RTS Art 32(3). The RTS stipulates a...
17 August 2019 /payments
Do you know what’s better than acquiring a new customer? No, the answer isn’t “two customers.” It’s retaining a repeat customer! In my last post, I showed you the stats on customer retention, and they’re hard to ignore: increasing your customer retention rate by just 5 percent can increase profits by 25–95 percent! The question about the import...
16 August 2019 /payments
Having taken a break from following the governance of Pay.UK for a while, a quick skim underlines the prevailing chaos. We have already written about the ditching of a key feature of ISO20022 XML and the broken governance arrangements that have permitted this. There is a claim to openness about Pay.UK’s affairs, but this is belied by both the styl...
13 August 2019 /payments
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