122 articles tagged with this keyword
News/retail
Earlier this week, NatWest announced its collaboration with IBM to add generative AI to their chatbot Cora, making it Cora+.
10 November 2023
News/wholesale
BNP Paribas Securities Services has announced the launch of an AI-powered virtual assistant.
21 June 2023
The Consumer Financial Protection Bureau (CFPB) is monitoring banks' increasing use of AI-powered chatbots amid a surge of complaints from frustrated customers trying to receive straightforward answers from their financial institutions or raise a concern or dispute .
08 June 2023
Israeli digital bank One Zero is to introduce a generative AI chatbot capable of providing immediate replies to free-flowing customer queries.
06 June 2023
News/regulation
US President Joe Biden met with CEOs of several leading tech firms to discuss the dangers of rapid artificial intelligence (AI) adoption.
05 May 2023
News/devops
Chancellor Jeremy Hunt waved away concerns on rapid AI development at a Politico event in London on Wednesday, and insisted that the UK needs to step up in the global AI race.
21 April 2023
Alphabet Inc., Google’s parent company, is merging two AI-focused research divisions, Google Brain and DeepMind, to keep up the pace with competing AI developments.
The European Data Protection Board (EDPB), a body of Europe’s national privacy watchdog, has formed a ChatGPT taskforce to establish privacy guidelines on the AI platform.
14 April 2023
British mortgage technology firm Twenty7Tec has acquired AI-based digital engagement specialist Meet Parker for an undisclosed sum.
09 January 2023
Nordic bank DNB has automated more than half of its chat traffic by using Boost.ai's conversational AI platform.
04 January 2023
CaixaBank is hailing the impact of its virtual assistant, claiming that a third of digital customers are already using the bot, making it the top method for answering questions.
14 November 2022
Wells Fargo today unveiled the launch of Fargo, a virtual assistant driven by Google Cloud’s AI technology to improve their retail and consumer banking experience.
24 October 2022
Bank of America's AI-powered chatbot, Erica, has passed the one billion client interactions mark, helping nearly 32 million customers since launching in 2018.
14 October 2022
Conversational AI chatbot developer Kasisto has raised $15.5 million in a Series C extension led by its client Westpac and fintech giant FIS.
22 August 2022
British AI-based personal finance chatbot Cleo has hit a $500 million valuation thanks to a an $80 million funding round, according to Sky News.
21 June 2022
South Africa's Nedbank has deployed Kasisto's KAI conversational AI technology for its new intelligent digital assistant, Enbi.
03 September 2021
Conversational AI chatbot developer Kasisto has closed a $15.5 million Series C funding round co-led by new investors Naples Technology Vendors and NCR Corporation.
30 July 2021
Scotiabank is bringing machine learning to its search function, prepping a chatbot that will be able to instantly answer complicated customer questions.
21 June 2021
Tinkoff is making its voice assistant, Oleg, available to non-customers, giving all Russians access to the bot's non-financial services features.
04 June 2021
Bank of America has seen a surge in digital engagement during the Covid-19 pandemic, with 70% of consumer clients now using online and mobile channels.
03 February 2021
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