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iPad 2 takes the tablet game up a notch.

The Apple iPad 2 was launched by the so-called "rockstar CEO" Steve Jobs today in San Francisco to a broad reception of live blogging, tweeting and "cloud" participation online. It will give shareholders a brief moment of comfort to see that Steve is still fit and well despite his medical leave.

While there has been a lot of online coverage of events and conferences in recent time, the live blogging and tweeting around the iPad 2 launch shows that we really are living in a real-time 'news' consumption age. The concept that you can have a press-release to 'spin' an announcement anymore is just ridiculous. You are dealing with real-time assessment of your brand, your products and capability now. It is engagement 2.0. Anyway...back to the iPad 2.

The new iPad 2 will retail at the same base price ($499) as the old iPad, and will retain the 10-hour battery life. But the new iPad is 1/3rd thinner, 10% lighter and is more than twice as fast as the old iPad. The video processor, often criticized when it came to gaming and video playback, has been upgrade to 9x the speed of the old video chip.

The iPad 2 also comes with two cameras, a front and rear-facing camera enabling the FaceTime live video chat capability. The iPad 2 has simple HDMI integration also so you can play your iTunes video downloads straight to your HD TV, infact, the Airplay feature even allows you to stream video and pictures to your TV and other devices. You can sync wirelessly too with the new iPad 2.

Apple has come up with an innovative 'case' they call a smart cover. The case is actually a screen protector with magnets that integrates with the iPad2. When you remove the screen cover, the iPad2 automatically senses it and powers up automagically.

Apple's recent success

Apple has sold more than 15m iPads since their launch last April, and they've just sold their 100 millionth iPhone globally. Impressive! But the really interesting stat is that they've remmitted more than $2 Billion to App Developers globally (350,000 Apps plus), and have more than 200 million account holders who've supplied their credit card details to the iTunes store. With 200m customers, they would be a major competitor to any FI if they decided to build banking/payments into the iTunes store...

Worth thinking about!

What the iPad 2 means for banks

The iPad 2 continues to shift expectations for consumers. Consumers now have very high interaction and user experience expectations, but most banks and financial institutions are still stuck in the 80s and 90s when it comes to 'functionally' led solutions for customers. User Interface design needs to be a core competency of any financial services institution these days, or you need to have a great supporting team in place.

Apple showed off Apps like iMovie ($4.99), GarageBand ($4.99) and the FaceTime (free) App as examples of how interaction is changing as a result of the iPad. But more than that, Apple showed how the iPad is changing interactions in schools, at the workplace, for doctors treating patients, for pilots doing flight planning and many other examples. The iPad user interface along with multi-touch is reinventing these types of journeys through smart redesign of the interaction.

To expect that customers will be forgiving in the face of poor operating procedures, poor interaction design and outdated screen design and flow is a huge mistake. Using regulation or internal bank policy as an excuse, just won't cut it anymore. Customers will be measuring the effectiveness of their service providers based on these types of 'interaction' metrics now, not on how many branches you have or what your interest rates are.

Start thinking about redesign your customer journeys and interactions. This is a core capability for any customer facing business these days.

 

The iPad 2 launches in the US on March the 11th, and in the UK, Australia, Canada, and a bunch of other countries on the 25th of March. You can check it out on the Apple.com site right now!

Mobile Crunch did a great live coverage on their blog of the iPad2 launch event if you'd lke more details.

Steve Jobs on stage launching the iPad2
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Comments: (6)

John Dring
John Dring - Intel Network Services - Swindon 04 March, 2011, 00:14Be the first to give this comment the thumbs up 0 likes

Brett,

Another post of yours that achieved a large viewing.  I guess that also demonstrates the power of Apple and iPad - everyone wants to ready about it and it pops up on Google as a result?

Apple Bank?  That's an idea.  But will it sell devices?

Brett King
Brett King - Moven - New York 04 March, 2011, 01:50Be the first to give this comment the thumbs up 0 likes

John,

Thanks for your input. Most of my blogs on FinExtra get around 2,500 views. I would hope that this is because I have my finger on the pulse of issues relating to the broader community and not due to Apple's popularity :)

BK

Matt White
Matt White - Finextra - Toronto 04 March, 2011, 09:14Be the first to give this comment the thumbs up 0 likes

For balance, here's Charlie Brooker's slightly less glowing take (poss NSFW): http://www.youtube.com/watch?v=qNSn6AtdSGM

A Finextra member
A Finextra member 04 March, 2011, 11:05Be the first to give this comment the thumbs up 0 likes

I agree with the statement on user interface, and indeed Apple (through iOS) have increased the expectation of the consumer in terms of standards of interaction. I am seeing this reflected in conversations with most banks and a willingness to adapt development cycles to take account of this. It has been a long time coming but banks are buying into this need now.

For me its interesting that a mainly consumer device market is driving this, now if only Apple can make the iPhone and iPad a little more enterprise friendly !!!!!!

Matt Scott
Matt Scott - Fiserv Inc - London 08 March, 2011, 13:43Be the first to give this comment the thumbs up 0 likes

I think I will hold out for the iPad 3 by which time my MacBook Air will be ready for retirement.

 

Shame about the lack of NFC on the iPad 2 - it could have kick-started acceptance for smaller merchants.

Brett King
Brett King - Moven - New York 08 March, 2011, 14:05Be the first to give this comment the thumbs up 0 likes

Matt,

Yes, shame we have to wait for the iPhone 5 for NFC.

BK

Brett King

Brett King

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This post is from a series of posts in the group:

Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.


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