25 September 2017
visit www.ncr.com

Citi to roll out chatbot for Facebook Messenger in Singapore

11 September 2017  |  6331 views  |  0 Citi Web Logo

Citi is to launch its first natural language chatbot for Facebook Messenger in Singapore ahead of a wider roll out across the Asia Pacific region.

Citi Bot will first be made available to some 600 Citi customers and employees who will form a beta testing community to help refine the experience ahead of a commercial launch in Q4.

As part of its initial launch, Citi Bot will be able to address a range of common customer needs, including account-specific enquiries such as checking of account balances and transactions, providing credit card bill summaries, rewards and points balances and answering frequently asked questions.

A second phase will introduce more features such as card activation, ability to lock and unlock credit cards and transaction alerts for cards among others.

Felimy Greene, customer franchise head for Citi Asia, says: "Our strategy is to be present where our customers live, work, and play. By connecting with them on Facebook Messenger, one of the most popular social platforms in Asia, we are doing just that."
KeywordsSOCIAL MEDIA

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Nova joins the robot revolution at Nordea

Nova joins the robot revolution at Nordea

29 June 2017  |  5294 views  |  0 comments | 8 tweets | 6 linkedin
OCBC Bank rolls out HR app and chatbot for employees

OCBC Bank rolls out HR app and chatbot for employees

05 June 2017  |  11493 views  |  0 comments | 12 tweets | 16 linkedin
Sumitomo Mitsui rolls out messaging app bot

Sumitomo Mitsui rolls out messaging app bot

18 May 2017  |  4694 views  |  0 comments | 2 tweets | 1 linkedin
Wells Fargo to pilot AI-based Messenger bot

Wells Fargo to pilot AI-based Messenger bot

19 April 2017  |  6051 views  |  0 comments | 12 tweets | 6 linkedin
OCBC Bank launches Emma, the mortgage chatbot

OCBC Bank launches Emma, the mortgage chatbot

05 April 2017  |  12776 views  |  0 comments | 12 tweets | 21 linkedin
Spanish mobile bank imaginBank rolls out Facebook Messenger chatbot

Spanish mobile bank imaginBank rolls out Facebook Messenger chatbot

06 February 2017  |  9793 views  |  0 comments | 25 tweets | 24 linkedin
Personal Finance bot Cleo arrives on Messenger

Personal Finance bot Cleo arrives on Messenger

26 January 2017  |  11933 views  |  2 comments | 18 tweets | 14 linkedin
SocGen engages Personetics for chatbot roll out

SocGen engages Personetics for chatbot roll out

16 January 2017  |  7469 views  |  0 comments | 10 tweets | 11 linkedin
Emirates NBD tests virtual assistant EVA

Emirates NBD tests virtual assistant EVA

21 November 2016  |  5591 views  |  0 comments | 2 tweets | 3 linkedin
Mastercard builds chatbots for banks and merchants; teams with Fit Pay

Mastercard builds chatbots for banks and merchants; teams with Fit Pay

25 October 2016  |  13249 views  |  0 comments | 21 tweets | 20 linkedin
Bank of America to roll out AI chatbot

Bank of America to roll out AI chatbot

25 October 2016  |  11744 views  |  0 comments | 10 tweets | 25 linkedin
Facebook Messenger adds chatbot payments support

Facebook Messenger adds chatbot payments support

12 September 2016  |  10869 views  |  0 comments | 34 tweets | 28 linkedin
Absa to trial AI-driven chatbots to answer customer queries

Absa to trial AI-driven chatbots to answer customer queries

26 April 2016  |  8869 views  |  0 comments | 12 tweets | 10 linkedin

Related company news

 

Related blogs

Create a blog about this story (membership required)
download the paper nowvisit www.temenos.comvisit www.vasco.com

Top topics

Most viewed Most shared
AXA launches blockchain to cover late flight compensationAXA launches blockchain to cover late flig...
11282 views comments | 15 tweets | 30 linkedin
SBI Ripple Asia advances on South KoreaSBI Ripple Asia advances on South Korea
9036 views comments | 16 tweets | 1 linkedin
Apple P2P payments service nears launchApple P2P payments service nears launch
8850 views comments | 19 tweets | 27 linkedin
European Commission makes fintech a priority in supervisory shakeupEuropean Commission makes fintech a priori...
8545 views comments | 34 tweets | 46 linkedin
hands typing furiouslyBlockchain is a new way of thinking?
7145 views 2 | 10 tweets | 1 linkedin

Featured job

Competitive base, double ote, benefits
London, UK

Find your next job